About F12 IT Support

Productivity Providers for Hire

Meet the F12 Team

Every F12 team works seamlessly, always, to deliver results. Your dedicated IT Manager devotes the time required to gain a deep understanding of your business needs and goals. Only then will he or she begin to compile your ultimate IT dream team.

F12 IT Solution Provider Team

Team Roles

IT Manager

The linchpin of your relationship with F12. An experienced IT professional, not a salesman. The IT Manager knows your business, meets with your leadership regularly, and directs F12’s engagement with your organization.

Certified Trainer

The magic bullet of productivity is education. Complimentary, in-person training on privacy and security awareness, and on productivity applications like Excel, Outlook, Word, Skype and PowerPoint.

Onboarding

This group uses proven project management and communication practices to onboard new clients, roll out IT systems, define processes and improve documentation.

Expert working on server

Remote Services

Your select F12 remote services Pod knows your business, knows your staff and knows you. It quickly solves 95% of all technical issues with a 95.7% customer satisfaction rating.

Onsite Services

The boots on the ground to tackle the technical and, on occasion, user challenges that confront your business.

Advanced Computing

The Navy Seals of the operation, this team is called in when the thorniest technical challenges arise.

Expert working on laptop

Purchasing

The people who know the hardware and software vendors and how to help you choose the right products for your unique needs.

Research and Development

Before a product, service or solution is rolled out under one of our IT programs, it must undergo merciless testing and documentation, and meet the approval of our meticulous R&D team.

IT Business Analysis

This experienced IT management division delivers ongoing strategic guidance under the F12 Advisor program.

Administration

Administration is the glue of our operations, ensuring customer service processes are consistent so that we can consistently over-deliver on our promises.


Vancouver Office

200 – 17577 56 Avenue, Surrey, BC V3S 1C4
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Nelson Office

A – 1016 Seventh Street, Nelson, BC V1L 7C2
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Courtenay Office

917C Fitzgerald Avenue, Courtenay, BC V9N 2R6
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Edmonton Office

13555 156 Street NW, Edmonton, AB T5V 1R9
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Toronto Office

A-220 Markland Street, Markham, ON L6C 1T6
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Victoria Office

329 – 1095 McKenzie Avenue, Victoria, BC V8P 2L5
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Vernon Office

101 – 1325 Polson Drive, Vernon, BC V1T 8H2
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Calgary Office

11 – 3110 14 Avenue NE, Calgary, AB T2A 6J4
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Red Deer Office

8 – 4699 61 Street, Red Deer, AB T4N 7C9
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