Cloud Security
May 10, 2020 | 
Blog Cyber Security Data Center and Cloud Managed IT

Cloud computing has facilitated work for many businesses large and small the world over. Unfortunately, it also creates a vulnerability to hackers for those who use it. Over 7,000 vulnerabilities, in fact. Most of those 7,000 vulnerabilities will never be exploited thanks to cloud security. Intrigued? Let’s look at some quick FAQs about cloud computing […]

Interview: Nonprofit Plans for Return to Work After Coronavirus
April 29, 2020 | 
Blog Managed IT

There’s a lot of uncertainty around what return to work will look like. We sat down with a Nonprofit to explore how they’re planning for return to work. F12 client Dana Prescott, Manager of Technology and Innovation of Covenant House Vancouver, also shares the technology that’s been rapidly adopted through Covid-19. Watch the full interview […]

Interview: COVID-19 Driving Lasting Change in Credit Union
April 28, 2020 | 
Blog Managed IT

If you are like many CEO’s, you see that business may never be the same as a result of coronavirus.  It is challenging to pivot your business, your workforce, and your communication during rapid, unforeseen change. In this interview, we’re bringing you a long-time CEO to provide an inside look at what positive lasting changes […]

Work From Home Banner
April 16, 2020 | 
Blog Managed IT

As we get accustomed to our new working arrangements, we know that working from home with kids is a reality for many of us. Managing both personal and professional time is an important aspect of creating balance in our daily routine. Setting healthy boundaries, managing interruptions, and being clear about when we are available is […]

6 Tips to Effectively Work from Home
April 6, 2020 | 
Blog Managed IT

Whether you have experienced the world of telecommuting before or not, your workplace dynamic has likely changed. For many of us, physically separating ourselves from others causes challenges. While we are divided by distance, we do not need to go into social isolation.   Here are 6 tips for working from home to ensure that […]

what is an MSP
February 18, 2020 | 
Blog Managed IT Technology

An IT managed service provider (MSP) specializes in supplying a support framework for organizations that need a proactively monitored and managed IT environment. Traditional IT support companies provide technicians and consultants on an hourly basis.  On the other hand, MSPs provide a fully operational IT function, complete with the personnel, systems, standards, processes, and oversight […]

AICPA SOC 2 Type 2
September 26, 2018 | 
Blog Cyber Security Managed IT

You may be hearing the term “SOC 2” more and more as you bid on jobs, apply for insurance coverage, raise capital, or satisfy regulators.  So, what is it, and why should you care?   Simply put, a SOC 2 report demonstrates that a service provider has the systems and controls to protect your information and […]

Outsourcing IT:  Pros and Cons Every Business Should Consider
March 30, 2018 | 
Blog Managed IT Technology

  Normally, as a Regional Manager of a Managed Service Provider, by the time I’m brought into the picture most businesses have already asked themselves this question and decided they’d entertain the idea of it.  But just what does outsourcing your IT mean to your business, and is it should you entertain it as well? […]

Managed IT Services vs The IT Guru: A Retrospective
February 23, 2018 | 
Blog Managed IT Technology

Years ago, at the start of my career as a network administrator, I had the privilege of working with a technology Guru. I was hired in a junior position to make sure the company had redundancy in case this Guru was “hit by a bus.”  Those were the CEO’s exact words during my interview; he […]

help desk
August 9, 2017 | 
Blog Managed IT

We understand, believe me. Here at F12, we have spent countless, frustrating hours waiting on hold, verifying our identification, being hung up on, getting transferred from person to person, explaining the issue over and over again…only to call back when the promised fix never materialized. Often we do this on behalf of our clients, calling […]