Managed IT Services vs The IT Guru: A Retrospective
February 23, 2018 | 
Blog Managed IT Technology

Years ago, at the start of my career as a network administrator, I had the privilege of working with a technology Guru. I was hired in a junior position to make sure the company had redundancy in case this Guru was “hit by a bus.”  Those were the CEO’s exact words during my interview; he […]

help desk
August 9, 2017 | 
Blog Managed IT

We understand, believe me. Here at F12, we have spent countless, frustrating hours waiting on hold, verifying our identification, being hung up on, getting transferred from person to person, explaining the issue over and over again…only to call back when the promised fix never materialized. Often we do this on behalf of our clients, calling […]