Flying high thanks to a better IT strategy

The Problem

Enerjet is a Canadian air charter company specializing in workforce transportation and Tour Operator Charters. It struggled with traditional delayed IT support for staff use as well as with its highly-specialized flight management software. Poor reporting and overall lack of IT insight made it feel like technology was working against Enerjet’s growth, not enabling it.

Our Solution

F12 helped strategize a custom IT solution that was specifically tailored to Enerjet’s needs. We specially trained a dedicated support team, enacted a reporting and incident management process to take over support and maintenance of Enerjet’s flight management software, and we also provided 24/7 support to encompass Enerjet’s entire window of operations.

The Outcome

Under this new support management plan, Enerjet experienced a significant improvement in response and resolution times to its issues, therefore improving its overall productivity. Additionally, the Enerjet leadership team was able to track and manage the user impact costs associated with systems disruption, identify staff training opportunities, and gain better insight into the impact critical business software disruptions had on day-to-day operations.

Vancouver Office

200 – 17577 56 Avenue, Surrey, BC V3S 1C4
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Nelson Office

A – 1016 Seventh Street, Nelson, BC V1L 7C2
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Courtenay Office

917C Fitzgerald Avenue, Courtenay, BC V9N 2R6
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Edmonton Office

13555 156 Street NW, Edmonton, AB T5V 1R9
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Toronto Office

A-220 Markland Street, Markham, ON L6C 1T6
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Victoria Office

329 – 1095 McKenzie Avenue, Victoria, BC V8P 2L5
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Vernon Office

101 – 1325 Polson Drive, Vernon, BC V1T 8H2
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Calgary Office

11 – 3110 14 Avenue NE, Calgary, AB T2A 6J4
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Red Deer Office

8 – 4699 61 Street, Red Deer, AB T4N 7C9
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