Sterling Western Star Trucks Alberta Ltd.

Sterling Western Star Trucks Alberta Ltd.

F12 Plus and vendor management save the day

The Problem

Sterling Western Star Trucks Alberta Ltd. is a multi-location dealership focused on providing sales, parts and service for Western Star Trucks. The people at Sterling are not IT experts, but finger pointing between the company’s IT and VOIP providers was dragging Sterling into constant conversations about IT. Persistent issues were driving away customers, causing downtime on the shop floor, and frustrating the entire team.

Our Solution

F12 assumed responsibility over the IT environment at Sterling Western Star and took ownership for the results, including managing relationships among Sterling’s solution providers and software vendors. By leveraging our Hardware-as-a-Service solution, F12 Plus, we were able to swap equipment in and out, conclusively demonstrating faults with Sterling’s current hardware setup. F12 provided recommendations to address issues and implemented procedures to ensure the shop floor diagnostic systems were kept up to date.

The Outcome

Sterling Western Star’s multi-year IT and VOIP nightmare ended. Conversations about telephone systems, internet performance and IT infrastructure went from daily to quarterly. The team at Sterling now focuses on providing excellent service to its customers and on supporting community initiatives, and it no longer needs to dedicate an unreasonable amount of time to resolving IT issues.