You focus on the patient experience; we’ll make sure that your network is healthy.

You didn’t learn how to run a business in medical school; you learned to do what you do best – care for your patients. We have helped more than 300 developing and medium-sized businesses like yours focus on what they do best by budgeting solutions and providing standardized hardware and fully inclusive vendor-managed support. So let us take care of the technical bugs so you can focus on fighting the real ones.

Talk to an F12 Networker

Complete the form below, and one of our F12 Networkers will be in contact with you soon to book your consultation.

How much time have you spent on the phone?

When it comes to calling for support we understand it’s frustrating, especially when you have to re-explain your business every time you pick up the phone. We also understand that it’s the absolute worst when someone who is supposed to be helping is playing the “Blame Game”. We actually understand this frustration so well, we got rid of it in favour of a method that provides a custom trained, high performance team to support your business.

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What if you could lease your IT hardware instead of taking the risk on a capital investment?

You may see technology as a cost to do business, but we see it as an investment in your business. So let’s make that investment together. Our Plus and Select solutions are designed to place the liability of solutions equally on F12 and your practice so when you succeed, we succeed too. F12 Plus offers an Operational Expense solution where we make an upfront investment of hardware, software, and labour to advance your business without hurting your credit line. And we’ll continue to work with you to add technology and services so you can grow and evolve as needed.

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A breach of your patients’ data could be much more than a mild headache.

You are someone your patients trust, and you should be able to trust your network with your patients’ information. Medical practices can be particularly susceptible to threats of unauthorized access, and the cost of a privacy breach can be more than just dollars and cents. Don’t let a breach damage your reputation or your relationship with your patients. Through employee training, developing internal policies and procedures, and instituting cyber and physical security measures, F12 proactively takes steps to make sure your network is protected.

Our technical assessment can identify and close any gaps in your network security so it is fully compliant and equipped to protect all confidential information.

You have the best of intentions when it comes to technology compliance, but there is so much information that it can be overwhelming. That’s why F12 support includes ongoing consulting to ensure your systems are always in line with both federal and provincial regulations. Working with our experts to make sure your practice is compliant can save you time, money, and stress.

Personal Information Protection and Electronic Documents Act (PIPEDA)

Federal privacy law that sets the ground rules for how private practices like yours must handle personal information.

Personal Information Assessment (PIA)

A provincial analysis that identifies and assesses potential privacy risks within your practice.

Health Information Act (HIA)

Seeks to protect the privacy of your patients while also enabling the appropriate sharing of medical information so that you can give them the best possible care.

Personal Information Protection Act (PIPA)

Provincial privacy law that provides guidelines for proper collection, use, and disclosure of personal information.

Provincial Organizational Readiness Assessment (PORA)

Verifies that your practice meets the minimum standards of security necessary to gain access to provincial healthcare information.

We support all of the industry standard software so your practice won’t miss a beat.

When it comes to healthcare software, we know you have a lot of options. F12 supports a broad range of solutions including EMRs such as HealthQuest, Wolf, and Med Access so we can help you find the best fit for you. And if you’ve already found your perfect solution? F12 doesn’t want to change what you do; we want to help you do it even better. That’s why we’ll support your existing applications, ensuring the seamless integration of your software and tools, so that you can focus on realizing your technology’s benefits and not its complexities.

You only have to make one call and we’ll make sure the right people are engaged to solve any issues with your medical equipment.

You’ve gone to great lengths to hire the right people to work for your practice, and we have too. F12 provides a trained pod of technicians that inclusively supports health solutions and understands the applications and hardware that make your business work. We provide a one-call solution and manage third party vendor relationships to minimize the time you spend on the phone dealing with issues and maximize the time you spend on achieving better outcomes for your patients.


“I always go out of my way to recommend F12 as my IT provider.”

  • Connie, Medical Centre Practice Manager
  • Service: F12 Plus
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