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Project Manager

Project Managers at F12 are responsible for the delivery of our largest and most complex engagements. Their responsibilities include all project management, scheduling, client communication, and internal process meetings. The Project Manager ensures project technician time is used effectively and the project is kept within the budget and time allotted. This is achieved through creation of key project deliverables and closely measuring the project process through completion. The Project Manager will have a fully decentralized team of project technicians to schedule and coordinate. Developing strong relationships with project team members and other internal departments is key to success in this role.

What You Will Be Doing

  • Manage the planning and execution of client projects within their region
  • Maintain a project portfolio ensuring consistent progress toward deliverables
  • Successfully guide projects through delivery phases: Planning, Execution, Monitoring, Closure
  • Manage stakeholder communications during all phases of the project process
  • Ensure project objectives and deliverables are clear
  • Ensure client is updated on progress regularly
  • Ability to successfully communicate project plan, deliverables, and updates to various stakeholder roles
  • Effectively manage scope creep utilizing strong change management procedures
  • Work with internal teams to ensure services are properly assigned, and client contracts/invoices are current and accurate
  • Manage resource tasks and delivery timelines while assigned to client projects
  • Efficiently schedule projects using Critical Path methodology
  • Maintain F12 quality though excellent service delivery
  • Schedule and run all project related meetings with project team and stakeholders as required
  • Work with the Solution Design team on developing/reviewing Project Charters
  • Ensure national standard policies and procedures are being followed by the Project Team


Who You Are

  • Project Management experience, preferably in an IT Managed Services environment where project delivery requirements spanned multiple engagements and client accounts
  • Excellent verbal and written communication skills
  • Excellent client-facing and internal communication skills
  • Strong organizational skills
  • High level of computer proficiency (industry experience an asset)
  • Ability to multi-task
  • Highly detail oriented
  • Formal training/certification in Project Management (may include ITIL certifications)


What You Can Expect From Us

We take pride in our forward-thinking, dynamic culture that champions diversity and inclusivity and fosters a respectful working environment. We also want to make sure that however you get IT done in all parts of your life, we’ve got your back. Here are some of the components of our total rewards plan:

✓ Health Spending or RRSP Matching

✓ Three weeks vacation plus extra Flex Days

✓ Flexible Work Arrangements

✓ Reimbursements for educational advancement and certifications

✓ Leadership development opportunities and growth coaching

Job Types:

  • Full-time, Permanent


Employment Benefits:

  • Company events
  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match
  • Tuition reimbursement
  • Vision care


Work Schedule:

  • 8-hour shift


Ability to commute/relocate:

  • Markham, ON L6C 1T6: reliably commute or plan to relocate before starting work (required)