IT is integral to any business, but it can become overcomplicated. As your managed IT service provider, F12 will streamline your operations and accelerate productivity.
Managed IT Services: Teams
The Canadian economy relies on its energy sector, and you should be able to rely on your IT support. Whether in the office or the field, you need a managed IT service provider that will provide dependable and practical solutions. F12 offers high-performance, custom-trained teams that understand your industry and are ready to support your staff at a moment’s notice.
One phone call, and we’ll take the problem out of your hands and manage all third-party vendor relationships until the issue is resolved. And if you’re too busy to get on the phone, just hit F12 on your keyboard and you’ll have access to an array of tools like issue reporting or changing a software package. With F12, reliable IT support isn’t just a pipedream.
Don’t let cybercrime drain your resources. A data breach can cost you money and your reputation. F12 was one of the first managed IT service providers to obtain SOC 2 Type 2 and CyberSecure Canada certifications.
With over twenty years of IT security experience, we know how to secure all your network’s sensitive information using the necessary and proactive steps like vulnerability testing, employee training, and ongoing monitoring.
Our technical assessment will also confirm whether you’re compliant with all stringent government regulations like SOC 2 Type 2, CyberSecure Canada, PIPEDA, and PIPA. And to boost your accountability to shareholders, we can integrate your technology systems with production numbers for live dashboards and transparent reporting.
Like clockwork, there’s always some exciting new IT hardware coming down the pipe. You need to grow and evolve to maintain a competitive advantage, but large capital investments carry a lot of risks.
F12 offers a variety of strategic IT plans for energy firms, including our Operational Expense option, where we make an upfront investment of hardware as well as software and labour.
And as you grow your business, we’ll scale with you as needed, so you never have to worry about purchasing technology or services today that you may need tomorrow. While you see IT as a cost of doing business, we see it as a long-term investment in your business. Now, when you win, we win, too.
With F12 as your managed IT service provider, choosing the right software for your business won’t feel like a make-or-break decision.
We have experience with all the industry-leading vendors including HIS Markit, Geological Systems Ltd., Aucerna, and Powervision, so we know first-hand what works and can set you up for optimized performance.
But if you’ve already found the ideal software solution, then we’re not interested in pushing something new on you. We’ll support your existing applications while seamlessly integrating new software and tools. F12 isn’t interested in changing what you do—only in helping you do it even better.
A multi-location Canadian company with decades of experience levering advanced processing capabilities in the energy industry. This company’s enduring success comes from relentlessly focusing on perfecting its technology and its customer service.
Although successful in innovating unique, differentiated processing technology, this company’s IT infrastructure was on shaky ground. Not that they knew it. After all, they had recently invested in top-tier servers, storage, networking, and back-office applications. They had purposely opted to purchase a more expensive “high-availability” IT environment.
The business leaders had entrusted IT design and support to a small local firm that provided ad-hoc services on a time-and-materials basis. This seemed to serve the business well in the past. However, reliability issues began to mount. Then, one day an after-hour alarm from a processing machine went unnoticed because essential IT infrastructure had gone offline. The cascading effect of this incident damaged the processing machine and the products it was processing, resulting in hundreds of thousands of dollars of loss.
F12 was referred in by an investor connection and performed a health check of the IT environment. The results were alarming. The complex, high-availability solution was badly misconfigured, resulting in several single points of failure. Worse, the backups hadn’t run in months. Worse still, the months-old backups were stored on the same array as the operating environment. In reality, both the redundancy and the backups were an illusion. A single failure would have forever wiped out all the company’s systems, data, and backups.
Fortunately, the business had purchased all the right equipment and software to have a robust, modern IT environment. It simply needed to be configured correctly and then properly managed on an ongoing basis.
F12 began with a project to ensure reliable offsite backups were working. Once that was in place, F12 reconfigured the IT systems to function as intended, performed validation, and generated suitable IT documentation. Once remediation was complete, the business enrolled in the F12 Select program to have ongoing monitoring, maintenance, support, and expert advice.
This business prides itself on its process technology innovation. Partnering with F12 has enabled them to keep their focus on their business differentiator, leaving the nuances of the underlying IT management to a trusted expert. The overall end-user support experience and the cyber security posture are greatly enhanced. Most important of all, they have the reliability, scalability, and confidence they need to continue growing for decades to come.
This accounting firm appreciates counting on F12’s proactive approach rather than counting line items on their IT invoice.
Note: We have redacted client names from online case studies and testimonials to mitigate against cyber threats from social engineering like phishing and pretexting. Contact F12 to review our client list or to connect directly with the business leaders we support.