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IT Solutions for Industrial Sectors

F12 is a managed IT service provider that knows your industry!

Leverage IT’s Benefits and Leave the Complexities to Us

IT is integral to any business, but it can become overcomplicated. As your managed IT service provider, F12 will streamline your operations and accelerate productivity.

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Subscription-Based IT

Managed IT

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Cyber Security

Disaster Recovery

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Data Center and Cloud

Solutions for the Energy Industry

In recent years, it seems like technology in the energy, manufacturing, construction, and automotive industries can change overnight. F12 will help you navigate this quickly shifting landscape, keeping you at the forefront of IT.

  • Managed IT Services: Teams
  • Network Security
  • Hardware-as-a-Service
  • Software
  • Case Study

Managed IT Services: Teams

The Canadian economy relies on its energy sector, and you should be able to rely on your IT support. Whether in the office or the field, you need a managed IT service provider that will provide dependable and practical solutions. F12 offers high-performance, custom-trained teams that understand your industry and are ready to support your staff at a moment’s notice.

One phone call, and we’ll take the problem out of your hands and manage all third-party vendor relationships until the issue is resolved. And if you’re too busy to get on the phone, just hit F12 on your keyboard and you’ll have access to an array of tools like issue reporting or changing a software package. With F12, reliable IT support isn’t just a pipedream.

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Network Security

Don’t let cybercrime drain your resources. A data breach can cost you money and your reputation. F12 was one of the first managed IT service providers to obtain SOC 2 Type 2 and CyberSecure Canada certifications.

With over twenty years of IT security experience, we know how to secure all your network’s sensitive information using the necessary and proactive steps like vulnerability testing, employee training, and ongoing monitoring.

Our technical assessment will also confirm whether you’re compliant with all stringent government regulations like SOC 2 Type 2, CyberSecure Canada, PIPEDA, and PIPA. And to boost your accountability to shareholders, we can integrate your technology systems with production numbers for live dashboards and transparent reporting.

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Hardware-as-a-Service

Like clockwork, there’s always some exciting new IT hardware coming down the pipe. You need to grow and evolve to maintain a competitive advantage, but large capital investments carry a lot of risks.

F12 offers a variety of strategic IT plans for energy firms, including our Operational Expense option, where we make an upfront investment of hardware as well as software and labour.

And as you grow your business, we’ll scale with you as needed, so you never have to worry about purchasing technology or services today that you may need tomorrow. While you see IT as a cost of doing business, we see it as a long-term investment in your business. Now, when you win, we win, too.

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Software

With F12 as your managed IT service provider, choosing the right software for your business won’t feel like a make-or-break decision.

We have experience with all the industry-leading vendors including HIS Markit, Geological Systems Ltd., Aucerna, and Powervision, so we know first-hand what works and can set you up for optimized performance.

But if you’ve already found the ideal software solution, then we’re not interested in pushing something new on you. We’ll support your existing applications while seamlessly integrating new software and tools. F12 isn’t interested in changing what you do—only in helping you do it even better.

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Case Study

Client
A multi-location Canadian company with decades of experience levering advanced processing capabilities in the energy industry. This company’s enduring success comes from relentlessly focusing on perfecting its technology and its customer service.

The Problem
Although successful in innovating unique, differentiated processing technology, this company’s IT infrastructure was on shaky ground. Not that they knew it. After all, they had recently invested in top-tier servers, storage, networking, and back-office applications. They had purposely opted to purchase a more expensive “high-availability” IT environment.

The business leaders had entrusted IT design and support to a small local firm that provided ad-hoc services on a time-and-materials basis. This seemed to serve the business well in the past. However, reliability issues began to mount. Then, one day an after-hour alarm from a processing machine went unnoticed because essential IT infrastructure had gone offline. The cascading effect of this incident damaged the processing machine and the products it was processing, resulting in hundreds of thousands of dollars of loss.

F12’s Solution
F12 was referred in by an investor connection and performed a health check of the IT environment. The results were alarming. The complex, high-availability solution was badly misconfigured, resulting in several single points of failure. Worse, the backups hadn’t run in months. Worse still, the months-old backups were stored on the same array as the operating environment. In reality, both the redundancy and the backups were an illusion. A single failure would have forever wiped out all the company’s systems, data, and backups.

Fortunately, the business had purchased all the right equipment and software to have a robust, modern IT environment. It simply needed to be configured correctly and then properly managed on an ongoing basis.

F12 began with a project to ensure reliable offsite backups were working. Once that was in place, F12 reconfigured the IT systems to function as intended, performed validation, and generated suitable IT documentation. Once remediation was complete, the business enrolled in the F12 Select program to have ongoing monitoring, maintenance, support, and expert advice.

The Result
This business prides itself on its process technology innovation. Partnering with F12 has enabled them to keep their focus on their business differentiator, leaving the nuances of the underlying IT management to a trusted expert. The overall end-user support experience and the cyber security posture are greatly enhanced. Most important of all, they have the reliability, scalability, and confidence they need to continue growing for decades to come.

This accounting firm appreciates counting on F12’s proactive approach rather than counting line items on their IT invoice.

Note: We have redacted client names from online case studies and testimonials to mitigate against cyber threats from social engineering like phishing and pretexting. Contact F12 to review our client list or to connect directly with the business leaders we support.

Solutions for the Construction Industry

The construction sector is the foundation of the Canadian economy. And with F12 as your managed IT service provider, we can make technology the foundation of your success. Let us handle your digital infrastructure, while you focus on what you do best.

  • Managed IT Services: Teams
  • Network Security
  • Hardware-as-a-Service
  • Software

Managed IT Services: Teams

We understand the construction industry has tight deadlines and delays can be costly. You can’t afford to waste time dealing with a managed IT service provider that doesn’t understand your business. We offer direct access to a pool of custom-trained technicians who know the construction industry inside and out.

Whether you’re in the office or on the job site, one call to F12, and we’ll manage third-party vendor relationships and get your systems back up and running in no time. And if you don’t have time for a phone call, just hit F12 on your keyboard and you’ll access an array of solutions like issue reporting, implementing a new email account, and more. With F12, IT support is simple and accessible.

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Network Security

You understand job site safety regulations and building codes; we understand network security and government compliance. F12 was one of the first managed IT service providers to obtain SOC 2 Type 2 and CyberSecure Canada certifications. Thanks to our twenty years of IT security experience, we know the necessary and proactive steps to ensure your sensitive information is as safe and secure through vulnerability testing, employee training, and ongoing monitoring.

Our technical assessment can also identify and close any gaps in your network security to ensure it’s compliant with all federal and provincial regulations like SOC 2 Type 2, CyberSecure Canada, PIPEDA, and PIPA. And if any emergencies should happen, we’ll have response plans ready to get you back operating with minimal disruption.

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Hardware-as-a-Service

You know the value of the right tool for the job. But sometimes the right tool just doesn’t make financial sense.

Upgrading your IT hardware can take your business to the next level, but oftentimes that capital investment can be prohibitively expensive. With our Operational Expense option, we’ll make an investment of hardware as well as software and labour so you can grow while sticking to your budget.

And as your business evolves, we’ll scale with you as needed, so you never have to worry about buying technology or services for tomorrow that you don’t need today. While you see IT as a cost of doing business, we see it as a long-term investment in your business. Now, when you win, we win, too.

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Software

If you’re looking to upgrade your software, it can be hard to figure out which option is best for you.

A managed IT service provider can help you choose the right software so you can work smarter not harder. F12 has experience with all the industry-standard software including Laserfiche, Jonas Construction Software, TelDig, and more.

But if it ain’t broke, don’t fix it, right? If you have a software solution that works for you, we’re not going to change it up on you. We’ll support your existing applications while seamlessly integrating new software and tools. F12 isn’t interested in changing what you do—only in helping you do it even better.

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Solutions for a the Manufacturing Industry

The manufacturing industry doesn’t have time to wait on unresponsive IT support. Stoppages in production mean wasted money. A good managed IT service provider doesn’t just react to issues, they anticipate problems before they ever happen and have solutions ready. With F12, you’re in good hands.

  • Managed IT Services: Teams
  • Network Security
  • Hardware-as-a-Service
  • Software
  • Case Study #1 - Cyber Security
  • Case Study #2 - Disaster Recovery

Managed IT Services: Teams

Time is money, and you can’t afford to waste it on the phone with a managed IT service provider that doesn’t understand your business.

F12 will provide you with a high-performance, custom-trained team that knows the manufacturing industry inside and out. One phone call to us, and we’ll take the problem out of your hands, dealing with third-party vendors until the issue is resolved.

Or you can just hit F12 on your keyboard and you’ll have access to numerous options like issue reporting, implementing a new email, and more. Now you can spend less time worrying about IT and more time focusing on production.

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Network Security

A security breach can cost you money and your reputation, something you can ill-afford in your fast-paced industry.

With twenty years of experience in IT security, we know the necessary network testing, employee training, and ongoing monitoring to ensure your network is ironclad.

And our technical assessment will confirm whether you’re compliant with government regulations like SOC 2 Type 2, CyberSecure Canada, PIPEDA, and PIPA.
F12 was one of the first managed IT service providers to obtain SOC 2 Type 2 and CyberSecure Canada certifications. We’ll have you ready for any contingency and should an emergency occur, we’ll have an emergency response available immediately to get you back on your feet with minimal disruption.

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Hardware-as-a-Service

The manufacturing industry evolves quickly, and you can’t afford to be a laggard. Upgrading your IT hardware can bring a lot of advantages but that requires a large capital investment. What if you could lease instead of taking all the risk?

You may see IT as a cost of doing business, but we see it as a long-term investment in your business. So, let’s make that investment together.
Through our Operational Expense solution, we make an upfront investment of hardware as well as software and labour to advance your business without hurting your credit line.

We’ll keep adding technology and services, so you can scale strategically. Now, when you succeed, we succeed.

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Software

Trying to choose the right software for your business can be mind-numbing. We get it. F12 has experience with all industry-leading software and ERPs like Autodesk, Epicor, Infor, and more. Whatever your needs, we’ll get you fitted quickly with a solution that is flexible and accessible.

And if you’re just looking to improve on software that’s perfectly serviceable, we’re not going to overcomplicate things for you. We’ll support your existing applications while seamlessly integrating new software and tools. F12 isn’t interested in changing what you do—only in helping you do it even better.

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Case Study #1 - Cyber Security

Client

A beloved publicly traded Canadian beverage manufacturer with a reputation for quality and craftsmanship.

Background

Over several decades, this producer established itself as one of Canada’s most successful beverage brands. As the company scaled up, investments in information technology, production automation, and business intelligence kept pace. Commercially reasonable IT security measures such as firewalls, passwords, and antivirus were maintained.

Yet, success also made this business a juicy target.

Cyber Security Incident

A cybercriminal successfully used a social engineering cyberattack to bypass controls and tricked unsuspecting staff into initiating a funds transfer. The fraudster pretended to be a legitimate vendor with an outstanding balance. Unfortunately, millions of dollars were fraudulently transferred to the criminal enterprise behind the cyberattack. Despite interaction with national and internal authorities, the funds were not recoverable.

Bolstering Cyber Security

After the facts of the incident came to light, the company set about improving financial controls and its overall IT security. Employee training and multi-factor authentication were made universal.

Seeking to achieve best-in-class cyber security, the Director of IT met with F12’s CTO, Calvin Engen, to review security gaps. Ultimately, they selected F12 Secure to bolster their cyber security posture.  F12 Secure added 24X7 managed detection and response, zero-trust application control, rigorous social engineering testing, and ongoing security consultation.

“I selected F12 Secure after carefully reviewing the security stack,” explained the company’s IT & Business Intelligence Director. “The solution brought the enhancements I was looking for – ultimately reducing our risk and raising my confidence.”

Note: We have redacted client names from online case studies and testimonials to mitigate cyber threats from social engineering like phishing and pretexting. Contact F12 to review our client list or connect directly with the business leaders we support. 

Case Study #2 - Disaster Recovery

Client

A Canadian industrial manufacturing business with world-leading coatings to extend and protect the life of fabricated metal products.

Disaster Preparations

Disaster planning and business continuity were not the top considerations for this company when seeking a new technology partner. They chose F12 to help modernize their IT and improve the day-to-day experience for their staff.

Nevertheless, F12 included a comprehensive disaster recovery solution in the full-service offering selected by this industrial company. The disaster recovery plan went beyond backups; it included private-cloud standby services, image-based recovery, and spare infrastructure equipment under an “as-a-service” model.

Disaster Strikes

Unexpectedly, a fire broke out in the early morning hours one weekend when no one was on-site. The prevailing winds and chemical fumes complicated fire suppression, requiring sixty firefighters to don full hazmat suits. It took several hours to quell the inferno and, ultimately, the building was a total loss.

Recovering from Disaster

F12 first became aware of an issue when alerts were raised early in the morning that critical servers had gone offline. F12 sprung into action, restoring back-office services in our private cloud, procuring, and configuring replacement assets for essential staff, and assisting in standing up a small network in an offsite location.

By Monday, the business had replacement laptops, network access, hosted servers, and remote access to their critical back-office systems. The plant was down, but the business could still collect AR, process payroll, and communicate with suppliers and customers.

Today, this organization is stronger than ever. Decades of experience and a reputation for exceptional customer service helped them overcome this disaster. That, and a little help from F12.

Note: We have redacted client names from online case studies and testimonials to mitigate cyber threats from social engineering like phishing and pretexting. Contact F12 to review our client list or to connect directly with the business leaders we support. 

Solutions for a Automotive and Transportation

Technology should be the fuel that drives your business forward. We’ve helped hundreds of automotive companies like yours be more productive and efficient. With F12 as your managed IT service provider, the road to success has never been smoother.

  • Managed IT Services: Teams
  • Network Security
  • Hardware-as-a-Service
  • Software

Managed IT Services: Teams

You shouldn’t have to feel like you’re spinning your wheels dealing with someone who doesn’t understand your business.

F12 offers direct access to an entire team of experienced IT professionals specifically trained for the automotive industry, often at the cost of a single in-house technician.

A good managed IT service provider is like an elite pit crew. One call to us and we’ll get you back on track in no time. Or you can just hit F12 on your keyboard, and you’ll access a number of options like issue reporting, implementing a new email, and more. With us, you’ll never have to take your foot off the gas pedal.

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Network Security

Your customers trust your brand. Don’t let a cyberattack derail that relationship. With twenty years of experience in IT security, we know the necessary network testing, employee training, and ongoing monitoring to ensure your network is rustproof.

And our technical assessment will confirm whether you’re compliant with government regulations like SOC 2 Type 2, CyberSecure Canada, PIPEDA, and PIPA.
And should an accident occur, we’ll have a plan to get you back on track with minimal disruption, no matter what. So, pop open the hood, and we’ll make sure everything is running smoothly.

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Hardware-as-a-Service

We don’t need to tell people in the automotive industry that better equipment means better performance. But when it comes to IT hardware, an upgrade can be prohibitively expensive.

What if you could lease instead of taking all the risk of capital investment? You may see IT as a cost of doing business, but we see it as a long-term investment in your business. So, let’s make that investment together.

Through our Operational Expense solution, we make an upfront investment of hardware as well as software and labour to advance your business without hurting your credit line. We’ll keep adding technology and services, so you can scale strategically. Now, when you succeed, we succeed.

REQUEST MORE INFORMATION

Software

Trying to choose the right software for your business can seem daunting. We know the right applications that will have your operations running like a well-oiled machine.

F12 supports all the industry-leading business applications and data management systems including CDK, Reynold and Reynolds, Lightspeed, and more.
And if you’re happy with what you have, we’re not going to try and switch it up on you.

We’ll ensure the seamless integration of your software and tools to keep your business running smoothly. F12 isn’t trying to re-invent the wheel—just help it go faster.

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The F12 team has gone out of its way month after month trudging through the day-to-day demands of our facility with an enthusiasm and professionalism that I have not experienced before. Great job!
Mike
Controller, Canadian Manufacturing Company
F12 provides an excellent service at a fair price. Help desk, IT procurement, and solution sourcing are all well done. The F12 staff is polite and professional.
Darcy
VP at Canadian Chartered Airline