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Work With a Managed Service Provider That Knows Your Industry

Tailored IT solutions for organizations offering professional services

Easy Solutions for Complex Technology

Professionals in the accounting and legal industries already have their hands full. As Canada’s top managed service provider, we take care of your IT, so you can focus on addressing your clients’ needs.

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Subscription-Based IT

Managed IT

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Cyber Security

Disaster Recovery

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Data Center and Cloud

Solutions for the Legal Industry

F12 is a managed service provider for legal practices across Canada. We help firms with their IT so they can focus on serving their clients.

  • IT for Law Firms: Teams
  • Network Security Assessment
  • Hardware-as-a-Service
  • Software

IT for Law Firms: Teams

Working in the legal industry often means putting in time outside regular 9-5 hours. Whether you’re communicating with clients, accessing privileged files, or planning out your strategy for court, you need reliable IT around the clock. F12 offers comprehensive and customized support, so you can spend less time on the phone with IT and more time winning cases.

Partnering with F12 gives you access to a pool of knowledgeable staff who understand your business and the importance of reliability, productivity, and security. Our clients only need to make one phone call, and we manage third-party vendor relationships, get the right people on the job, and see any issues through to resolution. Or you can hit F12 on your keyboard for an array of help options.

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Network Security Assessment

Given the amount of sensitive information attorneys manage, it’s no surprise law firms are targets for cybercrime.

Your reputation for upholding attorney-client confidentiality is foundational to your business, so your security needs to be impenetrable. That’s where we come in.
F12 is a SOC 2 Type 2 and CyberSecure Canada certified provider with over twenty years of experience in IT security.

We will implement the necessary safeguards to prevent privacy breaches, and our technical assessment will ensure your IT systems are fully compliant with PIPEDA and PIPA.

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Hardware-as-a-Service

You know legal strategy; we know IT strategy. While having the right IT hardware can take your business to the next level, a capital investment like that can be prohibitively expensive.

Our Operational Expense solution offers customization, scalability, and cost-efficiency all in one package. As your managed service provider, we make an upfront investment of hardware, software, and labour, so you can advance your business while sharing the liability.

You may see IT as a cost of doing business, but we see it as an investment in your business. We will work with you to customize the perfect solution to meet your current technology needs while also strategizing to support your goals for the future. Now, when you succeed, we succeed.

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Software

You need software that is efficient, reliable, and supports collaboration with your colleagues. F12 is committed to finding the solution that’s right for you. As your managed service provider, we support all the industry-standard software including Worldox, PCLaw, Legal Matters, DivorceMate, and more.

But we’ll also support your existing applications if you’re happy, painlessly upgrading them with new capabilities and applications. F12 isn’t interested in changing what you do—only in helping you do it even better.

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Solutions for the Accounting Industry

We understand accountants are more than just number crunchers. You work hard for your clients, and the last thing you need is to add IT problems to your duties. Delegating to a managed service provider will save you time, money, and stress.

  • IT for Accounting Firms: Teams
  • Network Security Assessment
  • Hardware-as-a-Service
  • Software
  • Case Study

IT for Accounting Firms: Teams

IT issues can cause unexpected costs and downtime, leading to losses in revenue and client confidence. And unless you’re passionate about IT like we are, it can be a pain. Partnering with F12 gives you access to knowledgeable staff who understand your business and the importance of reliability, productivity, and security.

We’ll manage third-party vendor relationships, get the right people on the job, and see any issues through to resolution. Now you can spend less time on the phone with IT support and more time helping your clients.

And with the F12 key, help is literally at your fingertips. We empower your staff to take ownership of the problem and participate in the solution with a variety of IT options like issue reporting, changing a software package, or implementing a new email account.

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Network Security Assessment

Accountants understand financial risk. F12 understands network security risks. Financial data is a prime target for cybercrime and unauthorized access.

As your managed service provider, we alleviate that risk by helping you define IT policies and procedures as well as implementing the necessary tools and safeguards to secure your network. We’ll also develop a disaster recovery for emergencies, so you can be back operating with minimal disruption—no matter what.

F12 is a SOC 2 Type 2 and CyberSecure Canada certified provider with over twenty years of experience in IT security. We will ensure your IT system is fully compliant with all applicable regulations, including FICOM, PIPEDA, PCI DSS, and PIPA, and can stand up to any due diligence requirements. Our technical assessment will make your IT system bulletproof.

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Hardware-as-a-Service

Do you have your eyes set on some IT hardware to upgrade your business, but you’re hesitant to make a capital investment?

We understand the financial industry changes rapidly and hardware can be prohibitively expensive.

With our Operational Expense solution, F12 makes the upfront investment of hardware, software, and labour at a fixed cost per user.

Because we value flexibility and customization, our IT solutions are scalable, allowing you to add resources during tax time and reduce your costs to normal for the remainder of the year. You may see IT as a cost of doing business, but we see it as an investment in your business. Now, when you succeed, we succeed.

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Software

Choosing the right software can be overwhelming. Let F12 help you make the right choice. Whether it’s file management, collaboration, secure messaging and document transfer, or secure client access, we can help find the best fit for your unique needs. As a managed service provider, we have experience with a wide variety of accounting packages and tax preparation software including CaseWare, Doc.It, Sage, and more.
And if you’re happy with what you have and are just looking for a few tweaks, we won’t overcomplicate things.

We’ll support your existing applications while seamlessly integrating new software and tools. F12 isn’t interested in changing what you do—only in helping you do it even better.

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Case Study

Client

A public accounting firm devoted to providing exceptional service to owner-managed businesses. They offer a full range of services from strategy development to taxation services and corporate financing.

The Problem

Like a lot of firms, one partner was tasked with overseeing IT decisions in addition to the full-time responsibilities of their “real job.” Demonstrating forward-thinking, they were an early adopter of cloud computing and leveraged IT support and hosting through an IT partner. Things started out well enough but deteriorated over time. Poor performance, freezing, lag, application crashes, and unresolved trouble tickets eroded the experience and confidence in their IT.

Tax season became especially painful as surge demand ran up against the challenges and limitations of their environment.

The partner tasked with resolving it became enmeshed in micro-decisions about cloud resource requirements, network infrastructure, internet services, software versions, patching, drivers, asset procurement and lifecycle management. And every little thing came with a bill. It was death by a thousand cuts. They wanted a new relationship with IT – they wanted the noise, the distraction, and the issues to disappear.

F12’s Solution

Knowing this firm wanted a radically different approach to Information Technology procurement, delivery, and support, F12 introduced their subscription-based IT solution, F12 Infinite. For one fee per user, this accounting firm received a complete IT transformation including new cloud hosting, backups, networking infrastructure, security, support, and strategy. They also opted to enroll in F12’s Device-as-a-Service offering to receive a fleet of new enterprise-grade laptops, desktops, and monitors every three years.

The F12 Infinite program also included built-in improvements to the firm’s security posture, such as data encryption, zero-trust application management, Microsoft 365 backups, and audited training and phish testing. Although this wasn’t the top issue when they selected F12, they appreciated the additional measures to keep their client’s financial data safe and secure.

The Result

This dynamic accounting firm can now stay focused on its business clients. Technology has become more like a utility and less like a problem child. Their IT is now automatically kept always up to date and is never obsolete. They have surge capacity when they need it, and they never have to discuss another IT resource investment or pay for another infrastructure upgrade projects

This accounting firm appreciates counting on F12’s proactive approach rather than counting line items on their IT invoice.

Note: We have redacted client names from online case studies and testimonials to mitigate cyber threats from social engineering like phishing and pretexting. Contact F12 to review our client list or to connect directly with the business leaders we support. 

We feel that we can trust that it will always be taken care of in a MORE THAN timely manner. The people make us feel like we are never an inconvenience and that all is doable! Thank you.
Renee
Law Firm Facilitator
I share my secret to IT success with colleagues at every opportunity: F12, my managed service provider.
Nickolas
CFP