Gain the familiarity of friendly deskside support backed by the scale and sophistication of a proactive help desk.
On-Site IT Support
Level-up User Satisfaction With Embedded IT
Augment your service desk with professional on-site IT support without the hassle and distraction of managing internal IT resources. Embedded IT means you have the power of a national IT-managed services provider and the exceptional service experience of an in-person IT concierge.
Benefits of Having On-Site IT Support
When Should Outsourced IT Support Be Delivered On-Site?
Service desks are the cornerstone of rapid, accountable, and scalable outsourced IT support. But sometimes, they’re not enough. Application complexity, production requirements, or staff needs may require regular in-person deskside assistance.
Consistent support
Intimate staff attention
Systems familiarity
Improved cultural connection
Prompt resolution of IT issues
Business application knowledge
Third-Party vendor management
Co-ordination of IT issues
Advocate for staff needs
Proactive investigations
Four Reasons Companies Select On-Site IT Support
Remote support is usually the fastest, most cost-effective method to deliver IT services. Yet, here are some crucial reasons why companies add on-site IT support for an extra fee.
Specific Team Needs
Satisfy demands for executive white glove support or additional end-user guidance and training.
Unique Systems
Ensure dedicated technicians intimately know critical applications or production systems and their vendors.
Frequent Change
Maintain operational IT awareness and cohesions during periods of rapid expansion or change.
Gain Strategic Capacity
Liberate internal IT to focus on business differentiating projects by outsourcing onsite support needs.
Featured Blog Posts
March 27 2024
Brief: In this article, we explain why getting your Microsoft Cloud Licensing through your MSP is smarter and more cost-effective than going through a discount reseller. We also highlight the advantages of choosing F12.net, a Canadian MSP and a Microsoft Direct Partner, as your Microsoft Cloud Licensing provider. Imagine you are an IT manager at […]
February 29 2024
Brief: Cyber Security Defined: Have you heard about all of the changes in cyber security this year? MOAB, the SEC ruling, and new AI-driven challenges can make it hard to keep up with. In this post we take a look at recent challenges facing Canadian businesses, and a fresh look at how 2024 is redefining cyber […]
February 06 2024
An MSP risk assessment to help you ensure ensure that your MSP partner is keeping your company secure. Book a Consultation to see if you qualify for a complimentary cyber security assessment. As business technology rapidly advances, organizations frequently rely on managed service providers (MSPs) to oversee their IT infrastructure this partnership is crucial for […]