TORONTO, ONTARIO–(Marketwired – June 2, 2016) –
F12.net, Inc. (“F12”) announced today that Richard Bongard has now been appointed as their Director of Network Operations. Bongard co-founded Insite Computer Group Inc. (“Insite”) in 1989, where he was responsible for maintaining the company’s services innovation through the ongoing development of Insite’s IT infrastructure, as well as that of its clients. Insite and F12 merged in February of 2015. As a 30-year industry veteran, Bongard has a passion for innovation and technologies that are designed to deliver customer satisfaction.
“I am very excited to take on this challenging position,” said Bongard. “The Network Operations team is central to the client experience we deliver, so excellence is a must. My role is to ensure that we have the right talent, systems, and processes in place as we continue to grow in both existing and new markets. Bottom line, success is when each and every one of the people we serve are extremely satisfied with F12’s service.”
F12’s Network Operations Centre (NOC) remotely services over 500 client locations from three of their five offices in Calgary, Edmonton and Toronto. With a positive customer experience at the forefront of F12’s service model, Bongard will ensure that their clients are consistently receiving proactive solutions for their IT needs.
“Service organizations must be smart, prompt, friendly and accurate to find success, and those qualities abound in Richard,” said F12’s CEO, Alex Webb. “We are fortunate to have him on the F12 team and we are excited to see where he will lead our Network Operations division.”
F12.net is an expert in delivering Hardware as a Service (HaaS), Managed Services, and Canadian Private Cloud solutions. The company’s premier product, Service Plus, is an all-inclusive hardware and software licensing program, offering peace of mind for any business. All equipment, licensing and technical support is included for one monthly payment. With guaranteed equipment replacement, Service Plus allows businesses to continue to function regardless of technical glitches. Additional information can be found at www.f12.net.
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