No matter where you’re starting from, F12’s cyber security experts can help up your game.
F12 Rescue is a disaster recovery solution that won’t let you down. Let us help you develop and support your disaster recovery plan.
F12 Cloud provides cloud services without cloudy pricing. On-demand, fixed-fee infrastructure that reduces risk and allows scale – the simple way.
IT Foundation streamlines internal IT teams to optimize service delivery, measure satisfaction, and drive automation. Get the dashboards and metrics needed to manage, defend, and advocate for internal IT.
F12 Infinite provides all your IT (seriously, all of it!) for one monthly price and say goodbye to risk, obsolescence, and endless upgrade fees.
F12 Select is a completely managed IT service with built-in cyber security and backups. No upsell. No wrong choices.
Looking to reenergize your technology strategy?
F12 works with business leaders to uncover and align the technology investments and operations to business needs – closing the gap between business strategy and IT strategy.
Researching Waterloo managed IT services? Taking advantage of technology’s benefits without managing its complexities may sound too good to be true, but with F12 you can have your cake and eat it too.
We empower businesses with IT services and managed cloud solutions, so you can focus on what you do best. We can support your IT department or provide a fully outsourced solution. Check out the full range of IT services available through our Waterloo office.
The only managed IT service that takes complete responsibility for your cyber security.
Finally, a disaster recovery solution that won’t let you down. Let us help you develop and support your disaster recovery plan.
Cloud services without cloudy pricing. On-demand, fixed-fee infrastructure that reduces risk and allows scale – the simple way.
Get all your IT (seriously, all of it!) for one monthly price and say goodbye to risk, obsolescence, and endless upgrade fees.
Safety isn’t optional. Complete managed IT services with built-in cyber security and backups. No upsell. No wrong choices.
Unit 1 – 35 Cherry Blossom Rd,
Cambridge, Ontario, N3H 4R7
Tel: (519) 584-2089
Xylotek Solutions has been a leading provider of IT services to small and medium-sized enterprises in the southwest region of Ontario since 2005. When the company’s founders stepped down in 2015, Chris Pickard and Bonnie Chan became shareholders, taking on nationwide service contracts. Today, Xylotek’s team supports over 12,000 users across North America.
Operating primarily as a value-added reseller (VAR), Xylotek strived to increase its mature MSP practice and bring best-in-class IT service to its customers. In 2021, Xylotek merged with F12, giving both organizations additional capable leadership, bench strength, and geographic reach.
F12 has partnered with Ontario-based businesses with deep roots in the province’s IT sector. Through our Waterloo office, F12 serves Mississauga, Brantford, Guelph, Owen Sound, Cambridge, Barrie, London, Hamilton, Kitchener, and beyond
F12 also has a Markham office that serves Toronto, Markham, Scarborough, Vaughan, Richmond Hill, North York, and outlying areas.
Business partners Bonnie Chan and Chris Pickard owned and operated Xylotek Solutions since 2015. In 2021 Chris and Bonnie brought Xylotek into the F12 family of IT service providers.
“The alignment between F12 and Xylotek’s passion for best-in-class service and technology solutions grows more evident with every conversation,” says Bonnie Chan. “Through this partnership, we are excited to accelerate our growth and expand the service offerings we can bring not only to our existing customers but also to new prospects.”
Looking for a Waterloo IT company that values and rewards innovation, effort, and results? Our tight-knit culture creates a motivated workforce positioned to achieve both corporate strategic goals and personal career growth.
We believe that IT should be easy for businesses, that interacting with clients should be fun, and that professional accountability must be high.
F12 continues to develop successful relationships with both customers and partners in Ontario and the eastern region through acquisitions. We are open to new partnerships with existing MSP owners (strictly confidential, of course) who are looking for an exit strategy, greater financial security, or cash compensation.
In addition to Xylotek Solutions, other Ontario-based IT businesses that have joined the F12 family include Apps on Tap Inc. and My Blue Umbrella.
