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Waterloo Managed IT Services

Unit 1 – 35 Cherry Blossom Rd, Cambridge, Ontario, N3H 4R7
Tel: (519) 584-2089

Our Waterloo Office Offers Our Full Range of Managed IT Services.

Researching Waterloo managed IT services? Taking advantage of technology’s benefits without managing its complexities may sound too good to be true, but with F12 you can have your cake and eat it too.

We empower businesses with IT services and managed cloud solutions, so you can focus on what you do best. We can support your IT department or provide a fully outsourced solution. Check out the full range of IT services available through our Waterloo office.

We Want to Assist IT Leaders

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Cyber Security

The only managed IT service that takes complete responsibility for your cyber security.

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Finally, a disaster recovery solution that won’t let you down. Let us help you develop and support your disaster recovery plan.

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Data Center and Cloud

Cloud services without cloudy pricing. On-demand, fixed-fee infrastructure that reduces risk and allows scale – the simple way.

We Want to Empower Business Leaders

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Subscription-Based IT Services

Get all your IT (seriously, all of it!) for one monthly price and say goodbye to risk, obsolescence, and endless upgrade fees.

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Managed IT Services

Safety isn’t optional. Complete managed IT services with built-in cyber security and backups.  No upsell. No wrong choices.

Interested in more information?

F12 in Waterloo Ontario

  • Our Waterloo Location
  • Some Background on Our Waterloo Location
  • Our Presence in Ontario
  • Managing Partners in Waterloo
  • Careers at F12 in Waterloo
  • M&A in Waterloo

Our Waterloo Location

Unit 1 – 35 Cherry Blossom Rd,
Cambridge, Ontario, N3H 4R7
Tel: (519) 584-2089

Some Background on Our Waterloo Location

Xylotek Solutions has been a leading provider of IT services to small and medium-sized enterprises in the southwest region of Ontario since 2005. When the company’s founders stepped down in 2015, Chris Pickard and Bonnie Chan became shareholders, taking on nationwide service contracts. Today, Xylotek’s team supports over 12,000 users across North America.

Operating primarily as a value-added reseller (VAR), Xylotek strived to increase its mature MSP practice and bring best-in-class IT service to its customers. In 2021, Xylotek merged with F12, giving both organizations additional capable leadership, bench strength, and geographic reach.

Our Presence in Ontario

F12 has partnered with Ontario-based businesses with deep roots in the province’s IT sector. Through our Waterloo office, F12 serves Mississauga, Brantford, Guelph, Owen Sound, Cambridge, Barrie, London, Hamilton, Kitchener, and beyond

F12 also has a Markham office that serves Toronto, Markham, Scarborough, Vaughan, Richmond Hill, North York, and outlying areas.

Managing Partners in Waterloo

Business partners Bonnie Chan and Chris Pickard owned and operated Xylotek Solutions since 2015. In 2021 Chris and Bonnie brought Xylotek into the F12 family of IT service providers.

“The alignment between F12 and Xylotek’s passion for best-in-class service and technology solutions grows more evident with every conversation,” says Bonnie Chan. “Through this partnership, we are excited to accelerate our growth and expand the service offerings we can bring not only to our existing customers but also to new prospects.”

Careers at F12 in Waterloo

Looking for a Waterloo IT company that values and rewards innovation, effort, and results? Our tight-knit culture creates a motivated workforce positioned to achieve both corporate strategic goals and personal career growth.

We believe that IT should be easy for businesses, that interacting with clients should be fun, and that professional accountability must be high.

Visit Our Careers Page

M&A in Waterloo

F12 continues to develop successful relationships with both customers and partners in Ontario and the eastern region through acquisitions. We are open to new partnerships with existing MSP owners (strictly confidential, of course) who are looking for an exit strategy, greater financial security, or cash compensation.

In addition to Xylotek Solutions, other Ontario-based IT businesses that have joined the F12 family include Apps on Tap Inc. and My Blue Umbrella.

Learn More About Our Mergers and IT Acquisitions