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IT Makeover for Rapid-Span: F12.net’s Cost-Effective Managed Services

Professionals from Rapid-Span and F12.net reviewing IT processes in a modern manufacturing facility, showcasing IT transformation, managed IT services, and Device as a Service (DaaS) solutions for enhanced productivity.

Industry: Manufacturing | Employees: 50-100
Solutions Implemented: Managed IT, DaaS, IT Support, Professional Services

Rapid-Span’s IT Makeover with F12.net

Discover how Rapid-Span, a leading steel and concrete infrastructure manufacturer in western Canada, achieved significant improvements in IT efficiency, reduced costs by 25%, and enhanced productivity—all through partnering with F12.net.

Challenges

Rapid-Span faced critical IT management challenges:

  • Internal Capacity Limits: Their in-house IT team struggled with keeping up with the complex needs of the business, which involved multiple locations and remote offices.
  • Limited Skill Set: Being reliant on the specific skills of a small team made scaling IT support difficult and inconsistent.
  • Frequent Disruptions: Unplanned IT issues led to extended downtime, impacting staff productivity.

The Solution

By partnering with F12.net, Rapid-Span completely transformed its IT landscape:

  • Full IT Outsourcing: F12 took over all aspects of IT management, eliminating the need for an in-house team and providing a scalable solution.
  • Rock-Solid Support: With F12’s award-winning IT support, Rapid-Span now benefits from proactive problem-solving and optimised service delivery.
  • DaaS Integration: The introduction of Device as a Service reduced the need for hardware purchases and cut down on productivity loss from malfunctioning equipment.

“The right partner makes all the difference.”
— Sandy Lamb, Account Executive at F12.net

Implementation & Key Improvements

F12 seamlessly transitioned Rapid-Span to a fully managed IT model:

  • Remote IT Optimisation: Integrated IT services for all locations, ensuring smooth operations across Rapid-Span’s widespread infrastructure.
  • Proactive Management: Regular updates, best practices, and continuous monitoring led to consistent performance improvements.

“With F12, communication is open and successful. That’s huge for us.”
— Steve Buburuz, Production Manager at Rapid-Span

Benefits Realised

Reduced Costs:

  • 25% reduction in IT expenses, equating to 5% of the overall company budget.

Increased Productivity:

  • DaaS implementation minimised hardware issues, reducing downtime.

Enhanced Collaboration:

  • Improved communication channels between F12 and Rapid-Span facilitated seamless IT support and a strong partnership.

Streamlined Support:

  • Faster response times and fewer disruptions, allowing employees to focus on core tasks.

Return on Investment

Rapid-Span not only reduced costs but also transformed its IT function into a key driver of operational efficiency and growth. By outsourcing to F12, the company experienced:

  • A 25% reduction in IT budget costs.
  • A significant drop in downtime, leading to more productive hours.
  • A shift from a reactive to a proactive IT approach, helping the business stay ahead.

Future Plans

Rapid-Span plans to deepen its partnership with F12 to explore more opportunities for innovation and proactive IT solutions. Together, they are committed to transforming IT from a reactive necessity into a tool for growth and strategic advantage.

“IT shouldn’t be your company vs. the IT provider. You should be on the same team, supporting each other.”
— Steve Buburuz

Ready to Transform Your IT?

Experience the F12 difference for your business. Discover how our managed IT services can streamline your operations, reduce costs, and foster growth—just like Rapid-Span.