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Managed IT Services

Propel your business forward with Canada’s most responsive and secure managed IT services provider (MSP).

F12 robot representing Toronto managed it services.

With F12's Managed IT Services, There Are No Wrong Decisions

Experience serenity by partnering with Canada’s most security-minded, managed IT services provider (MSP). We all know that safety should never be optional. So why are vital security and backup services often labelled as an upsell? F12 proudly provides managed IT services in Toronto, Calgary, Edmonton and Vancouver. F12 uniquely includes everything you need to be fully protected and fully supported.

Managed IT Service For Businesses

Managed IT Services are for businesses looking to offload their mission-critical business technology to a third-party MSP (Managed Service Provider). These services include infrastructure management, network administration, help desk support, security monitoring, software updates, and proactive planning.

Information Technology (IT) has become as essential for business as electricity; we need it to run continuously and consistently.  Therefore, reliable managed IT service providers are akin to reliable electrical service providers.

Technology is complex and risky, demanding ongoing investments in systems, processes, and people. Yet, businesses thrive when they focus on their core business drivers, not infrastructure. By taking on the risk and complexity of business technology, Managed IT Services reduce distraction and maximize business focus.

  • Award-Winning Customer Service
  • Rapid Remote Response
  • F12 Connect Service Automation
  • 24/7 Proactive Monitoring
  • 24X7 Emergency Support
  • Predictable Pricing
  • Expert Advice
  • SOC 2 Type 2 Certified
  • Mature Processes
  • Cyber Security Guarantee
  • Top 50 Best Managed IT Companies in Canada 2022
  • Clutch 2022 Award
  • Top Managed Service Providers Canada 2023
  • Best of IT Services 2021
  • CanadianSME Small Business Awards

Benefits Of Managed IT Services

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Cost savings

Managed IT Services provide solutions to transform your IT expenditure from a financial burden into a strategic investment. Outsourcing IT needs to experts eliminates the burden of maintaining an in-house IT department, including salaries, benefits, and training. Subscription IT and Device-as-a-Service options flatten IT expenses and smooth capital costs to improve cash flow.

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Improved productivity

An MSP (Managed Service Provider) improves productivity through proactive monitoring and maintenance of IT systems, quick issue resolution, and access to specialized expertise. This minimizes downtime, enables faster problem resolution, and frees businesses to focus on their mission.

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Business Continuity

Robust and regularly validated backup and disaster recovery services are essential managed IT service solutions. Also, Managed IT Services deliver proactive monitoring and maintenance to prevent issues that could disrupt business operations and offer rapid response and resolution in case of emergencies or system failures.

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Get Experienced Professionals

Top-tier managed IT service providers offer a wealth of specialists. For example, dedicated teams focused on cybersecurity, IT strategy, data center services, compliance, cloud operations, proactive monitoring, and project management. Rather than generalists, you gain experts at the forefront of industry trends and best practices.

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Proactive Maintenance

The foundation of mature IT management is to separate the reactive from the proactive. Managed IT Services provide dedicated teams for continuous oversight of network operations, while others stand ready to handle reactive issues. The proactive teams ensure systems are up and running, safely backed up, and securely patched.

Icon representing Improved Security

Improved Security

Cybercriminals never rest; neither can your cybersecurity services. MSSPs (Managed IT Security Service Providers) curate, test, and manage the security stack for their clients. Certified Information Systems Security Professionals work tirelessly to fortify defences, employing advanced security protocols to thwart cyber threats.

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Scalability & Growth

Business growth demands technology that can scale. And it’s not simply more IT; growing businesses require different IT at various stages of their development. Managed IT Services are designed to align with your expansion plans, whether increasing headcount, launching new products, or changing internal business processes.

Why Choose F12 as Your Managed Services Provider?

With you gain both the sophistication of a national IT provider and the familiarity of a local MSP (Managed Service Provider). You can have your cake and eat it too.

F12 is Canada’s largest independent provider of managed IT services for small and mid-sized enterprises nationwide. That means F12 has specialized teams focused on cyber security, cloud operations, project management, network operations, proactive maintenance, and surge capacity.

On the other hand, F12 organizes its day-to-day IT support teams into discrete service units. These smaller teams handle daily support, IT management, and project delivery. This model encourages familiarity, ensuring your F12 support team comes to know you, your business, and your team. At the same time, they are backed by F12’s impressive national shared services.

Yet, structure only gets you so far. On top of that, F12’s award-winning service teams are passionate about providing prompt, professional support. We meticulously track service performance and client satisfaction. Because of this, F12 receives more positive feedback than any other IT provider in Canada.

When looking for managed IT support near me, consider F12 for its friendly, responsive local IT support backed by potent national experts focused on serving Canada’s SMEs.

Our managed IT services include has different bundles of Managed IT solutions to match different requirements. All of them include essential security, data protection, and IT support.  In addition, F12 offers bundles that provide all your IT (yes all of it!) for one monthly fee. Whatever your needs, we start by listening to you and learning from your team where F12 can best help your organization thrive.

Administration of systems

Our proprietary service enablement tool, F12 Connect, is available at the touch of the F12 key. F12 Connect automates many system administration aspects and simplifies the challenge of managing employee onboarding, offboarding, and subscription licensing assignments.

Responsive IT Support

F12 provides Canada’s most responsive IT support team. Our skilled technicians are readily available by phone, email, or at the touch of the F12 button. We track the performance of every service request and include financially backed service-level agreements.

Proactive Management

At F12, proactive management is handled by a separate team. They ensure systems are up and running, safely backed up, and securely patched. This way, the urgent never overshadows the important.

Reporting & 24/7 Monitoring

Industry-leading management, monitoring, and reporting tools are standard with all managed IT support solutions. As well, F12 offers 24/7 emergency IT support so you can sleep soundly, knowing issues are tracked and resolved seamlessly.

Backup Management

Server data is automatically backed up off-site to F12’s Canadian certified sovereign cloud – at no extra fee. Backups are encrypted in transit and at rest. In addition, F12 offers boutique disaster recovery solutions that meet the most ambitious objectives.

Systems Support & Deployment

Diligent collaboration with 3rd party software and hardware providers is vital for a stress-free IT experience. F12 includes front-line support and escalates issues on your behalf to responsible parties, even helping with remote deployment requests.

Built-in CyberSecurity

F12’s managed security services (MSSP) solutions are built from the ground up with cybersecurity in mind and include advanced end-point protection as standard. Our services incorporate NIST, ITSG-33, CAN/CIOSC 104, and the latest CIS Controls.

IT Compliance

F12 undergoes rigorous  SOC 2 Type 2 annual auditing of our privacy, security, confidentiality, and availability controls and practices. This covers not only our Canadian data centers, but all our managed IT services practices.

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Frequently Asked Questions

  • Who needs managed IT services?
  • What is a typical cost for managed IT services?
  • What’s included in Managed IT Services?
  • What is the difference between managed IT services and IT services?
  • What is a fully managed IT service?

Who needs managed IT services?

Managed IT services are for any organization seeking to increase focus on core disciplines by offloading secondary functions. If it doesn’t directly drive your organization’s unique mission to put your time and energy into creating and managing a world-class IT team, then you are better to partner with, which already has.

What is a typical cost for managed IT services?

The costs for managed IT services vary widely depending on the size of your business and the scope of services provided. Typically, small businesses can expect to pay between $1,000 and $10,000 monthly for managed IT services, whereas larger organizations pay between $10,000 and $50,000 or more.

What’s included in Managed IT Services?

Managed IT Services include remote & onsite support, ongoing maintenance, 24/7 proactive monitoring, cybersecurity services, backup & disaster recovery, network management, resource planning, cloud operations, and project services.

What is the difference between managed IT services and IT services?

IT Services refer to the broad sweep of technology services companies may choose to outsource to a service provider. They include everything from ad-hoc project work to ongoing cloud services. Managed IT Services is a comprehensive approach that wraps a suite of IT services into a comprehensive engagement for a fixed monthly fee, encompassing the tools, processes, personnel, systems, and accountability to deliver an ongoing result.

What is a fully managed IT service?

A fully managed IT service takes complete responsibility and accountability for IT services and includes a comprehensive suite of IT services. Fully managed IT services contrasts with co-managed IT services, where responsibility is shared between the service provider and an internal IT department.

Canadian Businesses Trust Us

Case Study: Managed IT Services

Read about how F12 helped this manufacturer improve IT management and reliability after a costly outage.

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What our client says about our services.

Children's Charity
Excellent service, wonderful staff who are always helpful, polite and knowledgeable.
Dr. Jones
F12 is innovative and most importantly supportive and dependable when it comes to entrusting them with all of our computer and network needs.
I share my secret to IT success with colleagues at every opportunity: F12, my managed service provider.