Woman gazing through binoculars
August 9, 2022 | 
Blog Company News

This month: Future Planning. Learn how to tackle aspects of the business you may not have made time for during the year.

Chief Operating Officer Michael Maillet
August 4, 2022 | 
Company News Press Releases

TORONTO, Ontario, August 2, 2022 – For Immediate Release F12.net Inc. (“F12”) is pleased to welcome Michael Maillet as Chief Operating Officer (COO), effective today. Maillet will develop the operational framework to align with F12’s strategy to broaden its IT service offerings for Canadian SMEs. Maillet is stepping in for Ryan Sigouin, who is taking […]

Chief Strategy Officer Ryan Sigouin
August 4, 2022 | 
Company News Press Releases

VANCOUVER, British Columbia, August 3, 2022 – For Immediate Release F12.net Inc. (“F12”) is pleased to announce the appointment of Ryan Sigouin as Chief Strategy Officer (CSO). In his new role, Sigouin is responsible for driving key strategic initiatives, including M&A integrations, across F12’s national footprint. Sigouin has served as F12’s Chief Operating Officer since […]

TL - Vanessa Garofalo, TR - Devon Gillard, BL - Calvin Engen, BR - Eddy Lamontagne
August 3, 2022 | 
Blog Cyber Security

This national cyber security certification program for small- and medium-sized organizations can help you protect your business—and build trust with your clients, too. By F12.net At F12, cyber security is one of our many passions, so it may be of no surprise we were one of the first companies in the IT industry to officially […]

Business professional pointing to a floating email icon
August 2, 2022 | 
Blog Cyber Security Managed IT Subscription Based IT

Here’s why it’s all the IT support a portion of your staff need — and why recognising that can save you money

Man with headset providing remote IT support on his computer
July 22, 2022 | 
Blog Managed IT

  A growing trend among IT service providers is to outsource help desk functions to a third party. Why do some IT providers choose to outsource help desk functions?  What is F12’s stance on outsourcing?  Explore the answers to these questions and more in the FAQ below.     Does F12 outsource its help desk?  F12 […]

Girl on laptop by the lake
July 5, 2022 | 
Blog Company News

This month: Where to work? CEOs wrestle with the question of remote work, hybrid, or fully in-office approaches for their business.

Bonnie Chan on the left and Chris Pickard on the right
June 28, 2022 | 
Blog Company News

F12’s like-minded approach was one of the reasons this Cambridge, Ontario-based MSP accepted an acquisition offer in 2021. In 2015, Chris Pickard, who’d been with Xylotek Solutions Inc. since 2005, and Bonnie Chan, who’d joined in a sales capacity in 2011, assumed 50/50 control of Xylotek, with the exit of the two other partners. Chan […]

Young woman holding laptop over her head looking confused
June 28, 2022 | 
Blog

As businesses wrestle with work-from-home, hybrid and back-to-the-office strategies, many considerations come into play. In a recent webinar, F12 CEO Alex Webb, F12 CMO Devon Gillard, and Gradient MSP CEO Colin Knox discussed how these various approaches impact customers, culture and productivity.

Survey asking for feedback with facial expressions as responses
June 28, 2022 | 
Blog

How did we do today? That question is everywhere: on the bottom of sales receipts, at the end of a call with your bank, even in airport bathrooms. And if you’re an F12 client, you’ve received that same question from us at the end of every interaction, in the form of our customer satisfaction survey. We pride ourselves on providing you the best possible service, and to do that, we need your feedback.