Gain the familiarity of friendly deskside support backed by the scale and sophistication of a proactive help desk.
On-Site IT Support
Level-up User Satisfaction With Embedded IT
Augment your service desk with professional on-site IT support without the hassle and distraction of managing internal IT resources. Embedded IT means you have the power of a national IT-managed services provider and the exceptional service experience of an in-person IT concierge.
Benefits of Having On-Site IT Support
When Should Outsourced IT Support Be Delivered On-Site?
Service desks are the cornerstone of rapid, accountable, and scalable outsourced IT support. But sometimes, they’re not enough. Application complexity, production requirements, or staff needs may require regular in-person deskside assistance.
Consistent support
Intimate staff attention
Systems familiarity
Improved cultural connection
Prompt resolution of IT issues
Business application knowledge
Third-Party vendor management
Co-ordination of IT issues
Advocate for staff needs
Proactive investigations
Four Reasons Companies Select On-Site IT Support
Remote support is usually the fastest, most cost-effective method to deliver IT services. Yet, here are some crucial reasons why companies add on-site IT support for an extra fee.
Specific Team Needs
Satisfy demands for executive white glove support or additional end-user guidance and training.
Unique Systems
Ensure dedicated technicians intimately know critical applications or production systems and their vendors.
Frequent Change
Maintain operational IT awareness and cohesions during periods of rapid expansion or change.
Gain Strategic Capacity
Liberate internal IT to focus on business differentiating projects by outsourcing onsite support needs.
Featured Blog Posts
April 14 2023
Finding the Right Managed IT Service Provider
Whether your organization is big or small, outsourcing your IT requirements might be the change your business needs to grow. Let’s help you pick the right company for the job with our tips on finding the right managed IT service provider. By: F12 With the boom in data and IT requirements, Managed Service Providers (MSPs) […]
August 02 2022
Why Email Only Users are an Often Overlooked Risk
Here’s why it’s all the IT support a portion of your staff need — and why recognising that can save you money
July 22 2022
Does F12 Outsource IT Support?
A growing trend among IT service providers is to outsource help desk functions to a third party. Why do some IT providers choose to outsource help desk functions? What is F12’s stance on outsourcing? Explore the answers to these questions and more in the FAQ below. Has F12 outsourced its help desk? F12 […]