F12’s IT service management (ITSM) transforms IT from reactive to proactive — equipping your IT team to deliver outstanding customer service anywhere, anytime.
Complete IT Service Management
See Further, Do More, and Smile Often
IT departments often feel as if they’re struggling in the dark. Their workloads are invisible, their processes are manual, and their metrics murky at the best of times. As a result, they react to the loudest ad-hoc request with little time for strategic priorities — resulting in the overall internal customer experience being poorly measured and never celebrated. F12’s mature, fully-integrated IT Service Management (ITSM) platform brings order to the chaos. It shines a much-needed welcome light on IT operations everywhere.
Benefits of IT Service Management (ITSM)
Why Adopt F12's IT Service Management Platform?
F12’s ITSM grants your team access to the same turnkey platform/processes our in-house IT experts use to provide award-winning IT management. These platforms/processes enable F12 to support hundreds of businesses and thousands of users.
Move IT From Reactive to Proactive
Elevate Internal Customer Experience
Track and Manage SLAs
Improve IT Productivity
Remotely Manage and Control Assets
Drive Accountability
Measure Results and Satisfaction
Justify IT Changes and Investments
Identify and Reward Excellence
Secure IT Documentation
What's Included in F12’s IT Service Management?
ITSM is more than an integrated set of tools. It’s a finely honed set of processes, KPIs, and management discipline designed to elevate IT operations.
Incident Management Platform
Automated request responses, workflows, closed-loop communication, service boards, and process training.
Remote Monitoring & Management
Software and asset discovery, reporting, remote management, patching, and alerting.
Service Analytics & Dashboarding
Service performance dashboarding, KPI trending, executive reporting, and asset metrics.
Secure Documentation
Structured IT documentation that’s protected in a privately hosted, access-controlled, SOC 2-compliant data centre.
Featured Blog Posts
March 29 2023
Does My Company Need a CIO?
Is your IT strategy aligned with your business goals? Using technology as a business efficiency has become key to a company’s success. To that end, a new C-suite role has evolved: the Chief Information Officer (CIO). By: F12 Scroll down to the bottom of the page to watch the entire webcast. F12 CMO Devon Gillard […]
September 01 2022
When is IT Service Management (ITSM) right for you?
IT Service Management (ITSM) supports your internal IT department, making them more proactive and productive. Running an IT department can be a thankless, stressful job. Staff rely on technology to get their work done, but only notice when it’s not working properly. And if you’re already running a tight ship or expanding your business but […]
August 02 2022
Why Email Only Users are an Often Overlooked Risk
Here’s why it’s all the IT support a portion of your staff need — and why recognising that can save you money