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Complete IT Service Management

F12’s IT service management (ITSM) transforms IT from reactive to proactive — equipping your IT team to deliver outstanding customer service anywhere, anytime.

F12 robot representing IT service management.

See Further, Do More, and Smile Often

IT departments often feel as if they’re struggling in the dark. Their workloads are invisible, their processes are manual, and their metrics murky at the best of times. As a result, they react to the loudest ad-hoc request with little time for strategic priorities — resulting in the overall internal customer experience being poorly measured and never celebrated. F12’s mature, fully-integrated IT Service Management (ITSM) platform brings order to the chaos. It shines a much-needed welcome light on IT operations everywhere.

Benefits of IT Service Management (ITSM)

Why Adopt F12's IT Service Management Platform?

F12’s ITSM grants your team access to the same turnkey platform/processes our in-house IT experts use to provide award-winning IT management. These platforms/processes enable F12 to support hundreds of businesses and thousands of users.

  • Move IT From Reactive to Proactive
  • Elevate Internal Customer Experience
  • Track and Manage SLAs
  • Improve IT Productivity
  • Remotely Manage and Control Assets
  • Drive Accountability
  • Measure Results and Satisfaction
  • Justify IT Changes and Investments
  • Identify and Reward Excellence
  • Secure IT Documentation

What's Included in F12’s IT Service Management?

ITSM is more than an integrated set of tools. It’s a finely honed set of processes, KPIs, and management discipline designed to elevate IT operations.

Incident Management Platform

Automated request responses, workflows, closed-loop communication, service boards, and process training.

Remote Monitoring & Management

Software and asset discovery, reporting, remote management, patching, and alerting.

Service Analytics & Dashboarding

Service performance dashboarding, KPI trending, executive reporting, and asset metrics.

Secure Documentation

Structured IT documentation that’s protected in a privately hosted, access-controlled, SOC 2-compliant data centre.

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IT Service Management

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IT Service Management (ITSM) supports your internal IT department, making them more proactive and productive.  Running an IT department can be a thankless, stressful job. Staff rely on technology to get their work done, but only notice when it’s not working properly. And if you’re already running a tight ship or expanding your business but […]

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