You focus on the dentistry; we focus on the IT.

Your dental practice is a team effort. You work with your dental assistants and office staff to do what you do best – provide excellent care to your patients. So what can we bring to the team? We take an inclusive approach to technology support by budgeting solutions and providing standardized hardware and fully vendor-managed support. We do what we do best so that you can focus on what you do best. Let’s do IT together. This won’t hurt a bit . . . no, really.

Talk to an F12 Networker

Complete the form below, and one of our F12 Networkers will be in contact with you soon to book your consultation.

How much time have you spent on the phone?

We understand it’s frustrating for you and your office staff to have to continuously call for IT support. That’s why we provide a custom trained, high performance team ready to support your business at the click of a button. Literally. With F12 Connect, your office staff can instantly access a variety of IT options such as issue reporting, changing a software package, or implementing a new email account simply by hitting the F12 button on their keyboard. See? We promised this would be painless.

What if you could lease your IT hardware instead of taking the risk on a capital investment?

The dental industry is constantly changing and it can be expensive to keep up. That’s why F12 offers a variety of options to help your practice stay on the cutting edge. F12 Plus offers an Operational Expense solution where we make an upfront investment of hardware, software, and labour to help your business stay current without hurting your credit line. And we’ll continue to work with you to add technology and services so you can grow and evolve as needed.

A breach of your patients’ data could be much more than a mild toothache.

Most people get a little nervous when visiting the dentist, but don’t let a lack of network security be a reason. You put your patients at ease in the dentist’s chair, and we’ll make sure you have peace of mind when it comes to protecting their confidential information. Through employee training, developing internal policies and procedures, and instituting cyber and physical security measures, F12 proactively takes steps to make sure a breach in your network doesn’t get in the way of your relationship with your patients.

Whoever said what you don’t know won’t hurt you wasn’t talking about compliance regulations.

You have the best of intentions when it comes to technology compliance, but there is so much to know that it can be overwhelming. That’s why F12 support includes ongoing consulting to ensure administrative, physical, and technological compliance with all applicable federal and provincial governing acts. Our experts will work with you to identify and close any gaps in your network security saving you time, money, and stress.

Personal Information Protection Act (PIPA)

Provincial privacy law that provides guidelines for proper collection, use, and disclosure of personal information.

Personal Information Assessment (PIA)

A provincial analysis that identifies and assesses potential privacy risks within your practice.

Health Information Act (HIA)

Seeks to protect the privacy of your patients while also enabling the appropriate sharing of medical information so that you can give them the best possible care.

Personal Information Protection and Electronic Documents Act (PIPEDA)

Federal privacy law that sets the ground rules for how private practices like yours must handle personal information.

Provincial Organizational Readiness Assessment (PORA)

Verifies that your practice meets the minimum standards of security necessary to gain access to provincial healthcare information.

We support all of the industry standard software so you can find the solution that’s right for you.

When it comes to dental software, there are so many options that it’s hard to know where to start. We can help by asking the right questions about your unique needs and recommending the right practice management and imaging software solutions for you. And if you’ve already found your perfect solution? We’ll take on the support of your existing applications, ensuring the seamless integration of your software and tools, so that you can focus on realizing your technology’s benefits and not its complexities.

You only have to make one call and we’ll make sure the right people are engaged to solve any issues with your dental equipment.

Your business is built on people, and ours is too. F12 provides a trained pod of technicians that inclusively supports health solutions and understands the applications and hardware that make your business work. We’ll work with you to create a positive environment in which staff feels empowered to take ownership of the problem and participate in the solution. We provide a one-call solution and manage third party vendor relationships so you can minimize the time you spend dealing with technology and maximize the time you spend focusing on people.