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Complete IT Service Management

F12’s IT service management (ITSM) transforms IT from reactive to proactive — equipping your IT team to deliver outstanding customer service anywhere, anytime.

F12 robot representing IT service management.

See Further, Do More, and Smile Often

IT departments often feel as if they’re struggling in the dark. Their workloads are invisible, their processes are manual, and their metrics murky at the best of times. As a result, they react to the loudest ad-hoc request with little time for strategic priorities — resulting in the overall internal customer experience being poorly measured and never celebrated. F12’s mature, fully-integrated IT Service Management (ITSM) platform brings order to the chaos. It shines a much-needed welcome light on IT operations everywhere.

Benefits of IT Service Management (ITSM)

Why Adopt F12's IT Service Management Platform?

F12’s ITSM grants your team access to the same turnkey platform/processes our in-house IT experts use to provide award-winning IT management. These platforms/processes enable F12 to support hundreds of businesses and thousands of users.

  • Move IT From Reactive to Proactive
  • Elevate Internal Customer Experience
  • Track and Manage SLAs
  • Improve IT Productivity
  • Remotely Manage and Control Assets
  • Drive Accountability
  • Measure Results and Satisfaction
  • Justify IT Changes and Investments
  • Identify and Reward Excellence
  • Secure IT Documentation

What's Included in F12’s IT Service Management?

ITSM is more than an integrated set of tools. It’s a finely honed set of processes, KPIs, and management discipline designed to elevate IT operations.

Incident Management Platform

Automated request responses, workflows, closed-loop communication, service boards, and process training.

Remote Monitoring & Management

Software and asset discovery, reporting, remote management, patching, and alerting.

Service Analytics & Dashboarding

Service performance dashboarding, KPI trending, executive reporting, and asset metrics.

Secure Documentation

Structured IT documentation that’s protected in a privately hosted, access-controlled, SOC 2-compliant data centre.

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IT Service Management

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The Challenge Facing IT Leaders

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Featured Blog Posts

August 09 2023

Secrets to Successful Data Integration

Are you struggling to deal with disconnected, siloed data systems in your organization? What’s the best way to streamline integration processes? We’ll share the secrets to successful data integration and get your business moving efficiently again. By: F12 As businesses across industries and across the globe transition to cloud systems, organizations are discovering difficulties in […]

July 11 2023

Essentials of Effective IT Management

These days, it’s not enough to have IT services set up for your company. If they aren’t being managed efficiently and effectively, then you aren’t getting your money’s worth. F12 CMO Devon Gillard recently discussed the essentials of effective IT management with our CTO Calvin Engen and our Compliance and Operations Manager Mike Gilbert. By: […]

March 29 2023

Does My Company Need a CIO?

Is your IT strategy aligned with your business goals? Using technology as a business efficiency has become key to a company’s success. To that end, a new C-suite role has evolved: the Chief Information Officer (CIO). Scroll down to the bottom of the page to watch the entire webcast. F12 CMO Devon Gillard recently chatted […]

Excellent service, wonderful staff who are always helpful, polite and knowledgeable.
Children's Charity
F12 is innovative and most importantly supportive and dependable when it comes to entrusting them with all of our computer and network needs.
Dr. Jones
I share my secret to IT success with colleagues at every opportunity: F12, my managed service provider.