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IT Foundation:

Complete IT Service Management

ITSM transforms IT from reactive to proactive

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With our IT Service Management (ITSM), your team will deliver outstanding customer service anywhere, anytime

IT departments often struggle in the dark. Their workloads are invisible, their processes manual, and their metrics murky. All too often they must react to the loudest ad-hoc request with little time for strategic priorities. The overall internal customer experience is poorly measured and never celebrated. F12’s mature, fully-integrated IT Service Management (ITSM) platform brings order to and shines a welcome light on IT operations.

  • IT Service Experience

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    IT Service Visibility

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    IT Service Automation

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    IT Service Accountability

Interested in more information?

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Why adopt IT Service Management (ITSM)?

  • Move IT from reactive to proactive
  • Elevate internal customer experience
  • Track and manage SLAs
  • Improve IT productivity
  • Remotely manage and control assets
  • Drive accountability
  • Measure results and satisfaction
  • Justify IT changes and investments
  • Identify and reward excellence
  • Secure IT documentation

Interested in more information about ITSM?

IT Foundation Technology

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What's included in F12's IT Service Management (ITSM)?

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IT Service Management

  • Incident Management
  • Service Boards
  • Automated Communication
  • Process Training
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  • Dashboards
  • Reporting
  • Asset metrics
  • KPI Trending
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  • Sat Scoring
  • KPI Thresholds
  • Defined SLAs
  • Closed-Loop
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Remote Management

  • Remote Control
  • Asset Management
  • Patch Management
  • Notifications
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  • Structured
  • SOC2 Compliant
  • Access controlled
  • Integrated

Case Study: Manufacturing

Read about we helped this manufacturing company when disaster struck as a result of a fire that destroyed all of their equipment.

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Case Study: Financial Services

Read how we helped this financial institution overcome a disaster that resulted from a malicious cyber attack.

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Case Study: Energy Supplier

Read about how we helped this energy supplier mature their cyber security posture to protect themselves and their customers.

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I share my secret to IT success with colleagues at every opportunity: F12, my managed service provider.
F12 is innovative and most importantly supportive and dependable when it comes to entrusting them with all of our computer and network needs.
Dr. Jones
I always go out of my way to recommend F12 as my IT provider.
Medical Centre Practice Manager
As a long term client of, I have always been impressed by the high levels of service provided by their team. They are certainly a stand out as a managed support provider.
Mary Anne
Senior Support Analyst - Fashion Retail Chain
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Satisfaction Rating

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