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IT Foundation:

Complete IT Service Management

Transform IT operations from reactive to proactive

See More. Do More. Smile More.

With our IT service management, your team will deliver outstanding customer service anywhere, anytime

IT departments often struggle in the dark. Their workloads are not visible, their processes are manual, and their KPIs are non-existent. All too often they react to the loudest ad-hoc request with little time for strategic priorities. F12’s mature and fully developed IT service management platform brings order to and shines light on IT operations.

  • Customer Satisfaction

  • Icon representing disaster recovery benefit #2: validate planning

    Visibility

  • Icon representing outsourced IT services for the retail trade

    Automation

  • Icon representing cyber security services inclusion consultation

    Accountability

Interested in more information?

Contact Sales

Why adopt IT Service Management?

  • Move IT from reactive to proactive
  • Elevate internal customer experience
  • Track and manage SLAs
  • Improve IT productivity
  • Remotely manage and control assets
  • Drive accountability
  • Measure results and satisfaction
  • Justify IT changes and investments
  • Identify and reward excellence
  • Secure IT documentation

Interested in more information?

Included Technology

IT Glue Logo
BrightGuage Logo
ConnectWise Logo
N-Able Logo
SimpleSat Logo
Logo of managed it services partner Microsoft.
Logo of managed it services partner Trust Alliance.

What's included in F12' IT Service Management Solution?

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IT Service Management

  • Incident Management
  • Service Boards
  • Automated Communication
  • Process Training
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Analytics

  • Dashboards
  • Reporting
  • Asset metrics
  • KPI Trending
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Accountability

  • Sat Scoring
  • KPI Thresholds
  • Defined SLAs
  • Closed-Loop
Icon representing benefit 1: Eject distractions

Remote Management

  • Remote Control
  • Asset Management
  • Patch Management
  • Notifications
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Documentation

  • Structured
  • SOC2 Compliant
  • Access controlled
  • Integrated

Case Study: Manufacturing

Read about we helped this manufacturing company when disaster struck as a result of a fire that destroyed all of their equipment.

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Case Study: Financial Services

Read how we helped this financial institution overcome a disaster that resulted from a malicious cyber attack.

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Case Study: Energy Supplier

Read about how we helped this energy supplier mature their cyber security posture to protect themselves and their customers.

Read More
I share my secret to IT success with colleagues at every opportunity: F12, my managed service provider.
Nickolas
CFP
F12 is innovative and most importantly supportive and dependable when it comes to entrusting them with all of our computer and network needs.
Dr. Jones
Optometrist
I always go out of my way to recommend F12 as my IT provider.
Connie
Medical Centre Practice Manager
As a long term client of F12.net, I have always been impressed by the high levels of service provided by their team. They are certainly a stand out as a managed support provider.
Mary Anne
Senior Support Analyst - Fashion Retail Chain
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Offices Across
Canada

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Customer
Satisfaction Rating

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Five-Star Rating
on Google

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Award
Winning