IT Service Management (ITSM)

See More. Do More. Smile More.

With our IT Service Management (ITSM), your team will deliver outstanding customer service anywhere, anytime

IT departments often struggle in the dark. Their workloads are invisible, their processes manual, and their metrics murky. All too often they must react to the loudest ad-hoc request with little time for strategic priorities. The overall internal customer experience is poorly measured and never celebrated. F12’s mature, fully-integrated IT Service Management (ITSM) platform brings order to and shines a welcome light on IT operations.

IT Service Experience
IT Service Visibility
IT Service Automation
IT Service Accountability

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Why adopt IT Service Management (ITSM)?

Move IT from reactive to proactive
Elevate internal customer experience
Track and manage SLAs
Improve IT productivity
Remotely manage and control assets

Drive accountability
Measure results and satisfaction
Justify IT changes and investments
Identify and reward excellence
Secure IT documentation

Interested in more information about ITSM?

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IT Foundation Technology

What's included in F12's IT Service Management (ITSM)?

Icon representing benefit 2: Modernize technology

IT Service Management

Incident Management
Service Boards
Automated Communication
Process Training

Icon representing benefit 4: Unlock productivity

Analytics

Dashboards
Reporting
Asset metrics
KPI Trending

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Accountability

Sat Scoring
KPI Thresholds
Defined SLAs
Closed-Loop

Icon representing benefit 1: Eject distractions

Remote Management

Remote Control
Asset Management
Patch Management
Notifications

Documentation

Structured
SOC2 Compliant
Access controlled
Integrated

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Case Study: Manufacturing

Read about we helped this manufacturing company when disaster struck as a result of a fire that destroyed all of their equipment.

Case Study: Financial Services

Read how we helped this financial institution overcome a disaster that resulted from a malicious cyber attack.

Case Study: Energy Supplier

Read about how we helped this energy supplier mature their cyber security posture to protect themselves and their customers.

I share my secret to IT success with colleagues at every opportunity: F12, my managed service provider.

Nickolas
CFP

F12 is innovative and most importantly supportive and dependable when it comes to entrusting them with all of our computer and network needs.

Dr. Jones
Optometrist

I always go out of my way to recommend F12 as my IT provider.

Connie
Medical Centre Practice Manager

As a long term client of F12.net, I have always been impressed by the high levels of service provided by their team. They are certainly a stand out as a managed support provider.

Mary Anne
Senior Support Analyst - Fashion Retail Chain

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Offices Across
Canada

Customer
Satisfaction Rating

Icon representing F12's five star rating as a managed it services provider on review sites.

Five-Star Rating
on Google

Award
Winning

IT Foundation:

Complete IT Service Management

ITSM transforms IT from reactive to proactive

See More. Do More. Smile More.