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On-Site IT Support

Gain the familiarity of friendly deskside support backed by the scale and sophistication of a proactive help desk.

F12 robot who represents on site it support.

Level-up User Satisfaction With Embedded IT

Augment your service desk with professional on-site IT support without the hassle and distraction of managing internal IT resources. Embedded IT means you have the power of a national IT-managed services provider and the exceptional service experience of an in-person IT concierge.

Benefits of Having On-Site IT Support

When Should Outsourced IT Support Be Delivered On-Site?

Service desks are the cornerstone of rapid, accountable, and scalable outsourced IT support. But sometimes, they’re not enough. Application complexity, production requirements, or staff needs may require regular in-person deskside assistance.

  • Consistent support
  • Intimate staff attention
  • Systems familiarity
  • Improved cultural connection
  • Prompt resolution of IT issues
  • Business application knowledge
  • Third-Party vendor management
  • Co-ordination of IT issues
  • Advocate for staff needs
  • Proactive investigations

Four Reasons Companies Select On-Site IT Support

Remote support is usually the fastest, most cost-effective method to deliver IT services.  Yet, here are some crucial reasons why companies add on-site IT support for an extra fee.

Specific Team Needs

Satisfy demands for executive white glove support or additional end-user guidance and training.

Unique Systems

Ensure dedicated technicians intimately know critical applications or production systems and their vendors.

Frequent Change

Maintain operational IT awareness and cohesions during periods of rapid expansion or change.

Gain Strategic Capacity

Liberate internal IT to focus on business differentiating projects by outsourcing onsite support needs.

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Featured Blog Posts

May 23 2024

Brief: In this blog post, we’ll break down the differences between OT, ICS, and SCADA systems and explain how they work together to enable safe, efficient operations in industries like manufacturing, energy, and water treatment. “I sense a great deal of confusion in you, young Skywalker.” — Master Windu, Star Wars Why this article and […]

May 21 2024

OT Cyber Incident Response: From Strategy to Response  Brief: We’ll walk you through the critical steps of detecting, containing, eradicating, and recovering from an OT cyber incident. By the end, you’ll have a rock-solid OT Cyber Incident Response Plan to protect your industrial control systems (ICS) and minimize the impact of any cyber threat. “The […]

March 27 2024

Brief: In this article, we explain why getting your Microsoft Cloud Licensing through your MSP is smarter and more cost-effective than going through a discount reseller. We also highlight the advantages of choosing F12.net, a Canadian MSP and a Microsoft Direct Partner, as your Microsoft Cloud Licensing provider. Imagine you are an IT manager at […]

What our client says about our services.

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Evelyne
Children's Charity
Excellent service, wonderful staff who are always helpful, polite and knowledgeable.
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Dr. Jones
Optometrist
F12 is innovative and most importantly supportive and dependable when it comes to entrusting them with all of our computer and network needs.
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Nickolas
CFP
I share my secret to IT success with colleagues at every opportunity: F12, my managed service provider.