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On-Site IT Support

Gain the familiarity of friendly deskside support backed by the scale and sophistication of a proactive help desk.

F12 robot who represents on site it support.

Level-up User Satisfaction With Embedded IT

Augment your service desk with professional on-site IT support without the hassle and distraction of managing internal IT resources. Embedded IT means you have the power of a national IT-managed services provider and the exceptional service experience of an in-person IT concierge.

Benefits of Having On-Site IT Support

When Should Outsourced IT Support Be Delivered On-Site?

Service desks are the cornerstone of rapid, accountable, and scalable outsourced IT support. But sometimes, they’re not enough. Application complexity, production requirements, or staff needs may require regular in-person deskside assistance.

  • Consistent support
  • Intimate staff attention
  • Systems familiarity
  • Improved cultural connection
  • Prompt resolution of IT issues
  • Business application knowledge
  • Third-Party vendor management
  • Co-ordination of IT issues
  • Advocate for staff needs
  • Proactive investigations

Four Reasons Companies Select On-Site IT Support

Remote support is usually the fastest, most cost-effective method to deliver IT services.  Yet, here are some crucial reasons why companies add on-site IT support for an extra fee.

Specific Team Needs

Satisfy demands for executive white glove support or additional end-user guidance and training.

Unique Systems

Ensure dedicated technicians intimately know critical applications or production systems and their vendors.

Frequent Change

Maintain operational IT awareness and cohesions during periods of rapid expansion or change.

Gain Strategic Capacity

Liberate internal IT to focus on business differentiating projects by outsourcing onsite support needs.

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Featured Blog Posts

March 27 2024

Brief: In this article, we explain why getting your Microsoft Cloud Licensing through your MSP is smarter and more cost-effective than going through a discount reseller. We also highlight the advantages of choosing, a Canadian MSP and a Microsoft Direct Partner, as your Microsoft Cloud Licensing provider. Imagine you are an IT manager at […]

February 29 2024

Brief: Cyber Security Defined: Have you heard about all of the changes in cyber security this year? MOAB, the SEC ruling, and new AI-driven challenges can make it hard to keep up with. In this post we take a look at recent challenges facing Canadian businesses, and a fresh look at how 2024 is redefining cyber […]

February 06 2024

An MSP risk assessment to help you ensure ensure that your MSP partner is keeping your company secure. Book a Consultation to see if you qualify for a complimentary cyber security assessment. As business technology rapidly advances, organizations frequently rely on managed service providers (MSPs) to oversee their IT infrastructure this partnership is crucial for […]

What our client says about our services.

Children's Charity
Excellent service, wonderful staff who are always helpful, polite and knowledgeable.
Dr. Jones
F12 is innovative and most importantly supportive and dependable when it comes to entrusting them with all of our computer and network needs.
I share my secret to IT success with colleagues at every opportunity: F12, my managed service provider.