Elevate Your IT Team with F12 Co-Managed Services
IT talent is more crucial than ever, and the demand only keeps rising. F12 understands the intricacies of finding the right talent that can contribute from day one. We’re not just augmenting your IT capabilities; we’re partnering with you to ensure success at scale.
F12 IT Assist
In It With You: F12 IT Assist—Your Partner in Co-Managed IT Services
Unlock the full potential of your IT team with F12 IT Assist’s Co-Managed IT Services. Our certified experts take on the heavy lifting of managing and troubleshooting your infrastructure, allowing your internal team to focus on strategic initiatives. From network operations and cloud management to robust backup solutions, we minimize risk and complexity, enabling your IT staff to deliver critical support where it matters most.
- Comprehensive Support: We manage everything from day-to-day operations to complex cloud environments, ensuring your IT systems run smoothly.
- Strategic Focus: Free your IT team from routine tasks, allowing them to concentrate on driving business growth and innovation.
- Clear Insights: Our advanced service management tools, dashboards, and analytics give you real-time visibility and control over your IT environment.
- Cost-Effective Solutions: With straightforward per-user pricing, F12 IT Assist maximises your IT budget, delivering more value with less overhead.
Engagement: Your success is our mission. We tailor our services to meet your specific needs, acting as a seamless extension of your IT team.
Operations: Enjoy direct access to a dedicated point of contact, ensuring consistent communication and reliability.
Delivery: Experience rapid, high-quality service that keeps your operations running without a hitch.
Comprehensive Co-Managed IT Services
Why F12 IT Assist
Advanced Security & Compliance
Inclusive IT Solutions
Dedicated IT Support Team
Why F12 IT Assist?
At F12, we understand that the demands on IT teams are greater than ever. That’s why our Co-Managed IT Services are designed to support your internal team, allowing them to focus on strategic initiatives while we handle the heavy lifting. Unlike competitors, we don’t just fill gaps—we integrate seamlessly with your existing operations, enhancing productivity, reducing risks, and ensuring your business runs without a hitch.
Advanced Security & Compliance
Building a full-scale Security Operations Center (SOC) can be a costly and complex endeavour. With F12 IT Assist, your business gains access to our state-of-the-art SOC, complete with certified security experts, without the need for large-scale investments. We take charge of compliance monitoring, data protection, and proactive threat management, so your internal team can focus on growth, not firefighting.
Inclusive IT Solutions
We believe in creating IT environments where every team member can thrive. Our services are tailored to support diversity and inclusion within your IT operations. Whether it’s through inclusive security strategies, targeted training programs, or collaboration tools that empower every employee, we help build IT teams that are both diverse and highly effective.
Dedicated IT Support Team
Our approach goes beyond simple IT management. With F12 IT Assist, you get a dedicated team of experts who are invested in your success. We provide a single point of contact for all your IT needs, ensuring streamlined communication and quick resolution of any issues. Our team scales with your business, offering the flexibility and expertise required to meet changing demands.
What You Get with F12 IT Assist:
- Proactive Support: Certified experts handle infrastructure and security management.
- Increased Efficiency: Enable your IT team with advanced tools and automation.
- Risk Mitigation: Essential security and backup services reduce potential risks.
- Enhanced Focus: Free your IT staff from routine tasks to focus on core business support.
F12 IT Assist Includes:
Remote Monitoring and Management
Dashboarding
Training and Guidance
Tier 3 Escalated Support
Expert support for complex IT issues.
Cloud Backups
Built-in data protection for servers and 365.
Secure IT Documentation
Safeguard institutional IT knowledge.
Cloud Management
Comprehensive management of Microsoft 365 and Azure
Infrastructure Management
Comprehensive network operations management.
Patch Management
Ensure timely updates while alleviating tedious tasks.
Service Management Platform
Closed-loop communication, service boards, and tracking.
Vacation & Illness Coverage
Ensure continuous IT support during absences
Certified Security
Built-in safety based on certified controls and technologies.
Frequently Asked Questions
What makes F12 Assist different from other IT services?
How does F12 Assist ensure our data is secure?
Can F12 Assist accommodate our growing business?
What kind of support can we expect from F12 Assist?
You’ll receive comprehensive support from our certified experts, including remote monitoring, management, and escalation for complex issues.
What does the onboarding process look like with F12 Assist?
Our onboarding process is designed for minimal disruption, providing clear communication and support to ensure a seamless transition to co-managed IT services.
How does F12 handle IT changes and updates?
We manage IT changes and updates proactively, ensuring seamless transitions and minimal disruption to your operations.
What industries does F12 specialize in?
We specialize in supporting Canadian SMEs across essential industries such as manufacturing, professional services, and healthcare.
How transparent is F12 about its services and pricing?
We provide clear, predictable per-user pricing with no hidden extras, ensuring you always know what’s included and what to expect.
Can F12 help with compliance requirements?
Yes, our certified practices ensure your business meets industry-specific compliance standards, providing peace of mind and regulatory assurance.
What are the options for managing IT infrastructure with F12 Assist?
We offer comprehensive infrastructure management, including network operations, cloud management, backups, and more, tailored to your business needs.