Technical Support

Simple Options for I.T. Support

F12 Connect – Help in Under an Hour

The easiest way to contact your help desk is to press the ‘F12’ key on your F12 managed computer, which will allow you to send a request directly to our monitored ticketing system via F12 Connect. These tickets are responded to within one hour during F12’s regular business hours.

Email – Submit Your Request

Email service@f12.net and a technician will quickly review the request during F12’s business hours.

Phone – Urgent and After-hours Requests

For urgent assistance or after-hours emergencies please call your nearest F12 office:

F12 Local Numbers

British Columbia

Courtenay – 250.334.0638

Nelson – 250.352.6556

Vancouver – 604.576.9522

Vernon – 250.545.1866

Victoria – 250.940.4030


Calgary – 403.210.2022

Edmonton – 780.413.8458

Red Deer – 403.967.0180


Toronto – 416.736.8386

Vancouver Office

200 – 17577 56 Avenue, Surrey, BC V3S 1C4
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Nelson Office

A – 1016 Seventh Street, Nelson, BC V1L 7C2
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Courtenay Office

917C Fitzgerald Avenue, Courtenay, BC V9N 2R6
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Edmonton Office

13555 156 Street NW, Edmonton, AB T5V 1R9
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Toronto Office

A-220 Markland Street, Markham, ON L6C 1T6
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Victoria Office

329 – 1095 McKenzie Avenue, Victoria, BC V8P 2L5
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Vernon Office

101 – 1325 Polson Drive, Vernon, BC V1T 8H2
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Calgary Office

11 – 3110 14 Avenue NE, Calgary, AB T2A 6J4
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Red Deer Office

8 – 4699 61 Street, Red Deer, AB T4N 7C9
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