With outdated infrastructure and ever-increasing IT costs, Rapid-Span, a leading steel and concrete infrastructure manufacturer in Western Canada, needed far more than a quick fix. They required a strategic IT overhaul to stay competitive while driving down expenses.
F12’s Managed Security Services transformed Rapid-Span’s IT operations, leading to enhanced cybersecurity and reduced costs. With managed IT services in Canada, companies can remain globally competitive, even as demands and expenses rise. Here’s how F12 made that transformation possible.
If your organization is unsure whether outsourcing makes sense, or how to align with the right IT partner for your business, consider this case study.
Rapid-Span’s Challenges
Rapid-Span, a company of about 100 employees, faced several challenges that limited its reach and jeopardized its long-term financial health. Chief among them was a maxed-out internal IT team struggling to keep up with increasingly complex demands. As the company expanded to multiple locations, including remote sites, maintaining a single in-house team was no longer efficient.
With a small team in place, the company could not scale its IT support model due to outdated skill sets. Support quickly became inconsistent and difficult, leading to unplanned IT issues such as extended downtime. This directly affected staff productivity and, ultimately, client satisfaction.
What Are Managed IT Services?
Managed IT services involve outsourcing IT functions to a third party that oversees, monitors, upgrades, and supports your systems and infrastructure over time. These services often operate in the background and cover areas such as:
- 24/7 Monitoring
- Help Desk & Remote Support
- Cybersecurity & Threat Protection
- Backup & Disaster Recovery
- Cloud Services & Licensing
- IT Strategy & Consulting
Through managed IT services in Canada, companies gain consistent, expert support that helps reduce costs and increase operational reliability.
How F12 Helped Rapid-Span Cut Costs and Strengthen Security
Recognizing the risk to future development and growth, Rapid-Span sought a more effective, efficient solution. F12 delivered a comprehensive IT transformation that included:
- Upgrading outdated systems
- Introducing proactive cybersecurity solutions
- Streamlining IT operations and reducing overall IT spending
- Enhancing user experience and operational efficiency
By partnering with F12, Rapid-Span gained full IT outsourcing support, eliminating the need for a costly and ineffective in-house team. Instead, they adopted a scalable IT model that allowed them to be proactive, rather than reactive, in managing their technology.
F12 also integrated Device as a Service (DaaS), which helped reduce ongoing hardware investments, minimize productivity loss, and prevent device-related malfunctions.
Why Outsourcing IT Support Makes Sense for Canadian Businesses
Utilizing managed IT services in Canada offers a range of transformative benefits:
- Cost control: Predictable, fixed monthly expenses eliminate surprise (often skyrocketing) IT costs.
- Access to experts: Enjoy 24/7 support from a team of experienced IT specialists.
- Scalability: Services can scale with your company’s growth.
- Improved security: Ongoing threat monitoring and response help reduce cybersecurity risks and keep defenses current.
Tips for Choosing the Right Managed IT Services in Canada
Not all managed IT providers are created equal. Before making an investment in outsourced IT, consider these best practices:
- Prioritize cybersecurity. Choose a provider that integrates cybersecurity as a core part of their service, not as an optional add-on.
- Read client reviews. Learn from real customer experiences to understand a provider’s reliability and adaptability.
- Assess scalability. Ensure the service can grow with your business. Is the pricing flexible? Are there long-term contract obligations?
- Understand Service Level Agreements (SLAs). Know exactly what support is guaranteed and how it’s measured.
- Request a detailed audit and roadmap. Ask for a clear outline of deliverables before committing.
A Model for Smart IT Management
IT support services are a critical component of today’s business operations. Choosing the right partner makes all the difference. Rapid-Span’s success shows how outsourcing IT can lower costs, improve security, and boost overall efficiency.
It all starts with trusted IT consulting in Canada. Contact F12 today to learn how managed services can transform your business.
