Your clients put great trust in you to manage their finances. You should be able to put that same level of trust into your IT support. We provide world-class outsourced IT services to the financial services industry, so you can trust your IT is taken care of while you focus on serving your clients.
Outsourced IT Services: Teams
F12 has over twenty years of experience working with credit unions, so we know your priorities include security, reliability, and scalability. Instead of a cookie-cutter approach, we offer customized strategies and solutions that suit your industry’s unique challenges and needs.
With just one phone call, our team of specially trained experts will take the problem out of your hands, working with third-party vendors and key partners until the problem is resolved.
And with the F12 key, help is literally at your fingertips. Your staff can instantly access a variety of IT options like issue reporting, changing a software package, or implementing a new email account. We empower your staff to take ownership of the problem and participate in the solution.
The financial services industry is among the most vulnerable to cybercrime. You’ve worked hard to earn the confidence of your members—don’t let a security breach damage that reputation. Through vulnerability testing, ongoing monitoring, and employee training, our outsourced IT services will have your network equipped to protect all confidential information.
We’ll also develop emergency planning, so in a worst-case scenario you’ll be back on track with minimal disruption.
F12 is a SOC 2 Type 2 and CyberSecure Canada certified provider with over twenty years of IT security experience. We are familiar with the ins and outs of the regulatory environment.
Our technical assessment will ensure your network security is fully compliant with provincial regulations such as FICOM, PIPEDA, PCI DSS, and PIPA.
Upgrading your IT hardware can take your business operations to the next level. But the options are often complex and prohibitively expensive.
What if you could expense your hardware instead of taking on the risk of capital investment? Through our Operational Expense solution, we make an upfront investment in hardware, software, and labour to help keep you at the forefront without hurting your liquidity.
You may see technology as the cost to do business, but we see it as an investment in your business. With us providing you outsourced IT services, we’ll continue to work with you to add technology and services so you can grow strategically. Now, when you win, we win, too.
When it comes to industry software, the options can be overwhelming. Don’t worry. Our outsourced IT services will find you a solution that is accessible, agile, and scalable. F12 supports a broad range of banking software including CGI’s RFS Retail Banking, Fiserv DNA, Lodestar Business Intelligence, Doxim ECM, and more.
And if you already have software you’re comfortable with, we won’t overcomplicate anything. We’ll support your existing applications while painlessly integrating new applications and tools. F12 isn’t interested in changing what you do—only in helping you do it even better.
A leading provider of retail and commercial financial services with thousands of agents and hundreds of offices across Canada. Excellent, agent-delivered service combined with innovative online service enablement helped propel this organization to the top.
Information technology and data centre hosting were entrusted to an outside firm. As time passed, the organization’s demands grew and the infrastructure aged. Problems began to mount. Unfortunately, reliability issues caused outages, frustrating the agents who rely on these services.
Then the situation got worse. Disaster struck and services were brought down by a malicious attacker. This financial services provider decided it was time to rethink its hosting and workload management strategy and partnerships.
F12 was brought in to assess the situation and sort out an effective cloud migration strategy. F12 determined that private cloud services would provide the best security, reliability, and agility for this client’s custom workloads. Working closely with the client’s internal IS team, F12 delineated between the development environment and the production platform. F12 migrated production workloads to our boutique private cloud, which includes evergreen infrastructure, multiple layers of resiliency, and industry-leading security.
Agents and customers appreciate reliability. The workloads in the F12 cloud have consistently exceeded five 9’s of uptime (99.999%). IT and cloud hosting have faded into the background where they belong.
F12’s solution offloaded infrastructure management and capacity planning from the firm’s internal technology development teams. They were free to focus all their time on perfecting their customer experience through superior online service enablement.
Built on a foundation of excellent business management, differentiated services, and a solid cloud migration strategy, this financial services organization surpassed 20% compound annual EBITA growth and doubled annual funded volumes.
Note: We have redacted client names from online case studies and testimonials to mitigate cyber threats from social engineering like phishing and pretexting. Contact F12 to review our client list or to connect directly with the business leaders we support.