Managed IT Services Vernon, BC

Managed IT Services in Vernon for Your Business, Not Just Your Network

You want someone who understands your business and the freedom to spend more time effectively using your IT and less time managing it. You need a strong partner you can turn to for bold ideas and recommendations. You need F12, let's chat! Vernon IT support and solutions for businesses seeking a partner, not a vendor. F12 empowers businesses with IT services and managed cloud solutions.

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Complete the form below, and one of our F12 Networkers in Vernon will be in contact with you soon to learn more about your business.

Vernon IT Support & Services

We believe that the best IT experience comes from fully-managed IT solutions that reduce distractions. And, the best relationship with IT comes from support that understands the nuances of your business. We get you because we are you. Our Networkers have worked in your industry and bring proactive ideas to the table that are as unique to the business as you are. With F12, you can stop wasting time and money on solutions that aren’t working and get back to doing what you love.

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  • Infinite

The future of IT is here. The first full-service IT platform that truly delivers on the promise of managed services. F12 Infinite takes a holistic, subscription-based approach to IT — fully and finally freeing you from the endless cycle of planning, buying, upgrading and stressing about technology.

F12 Select IT Solution Icon
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  • Select

Our most streamlined package when cost management is king. We supply fully-managed IT support; you supply the hardware.

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  • Advisor

Think you need a Chief Technology Officer? You may just need one of F12’s Advisors. All the benefits of F12 Plus while leveraging the expertise of technology management professionals who can help build your business at the same time.

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  • Secure

You take security seriously—yet security management is a complex and constantly evolving undertaking. Reduce risk and complexity with F12 Secure, designed for companies without internal cyber security expertise.

F12 | Consider IT Done

You can’t afford to gamble with your IT security. At F12, it’s our mission to help keep your important and sensitive data safe. Our IT security solutions professionals handle your security liabilities and maintain secure systems 24/7. 

We have been helping firms in the Thompson Okanagan region for over 25 years, and we have the most extensive local team of talented IT professionals serving the business community. F12’s approach is to understand your business first, not just count computers and assess networks. For technology to support business objectives, we must be clear on your goals, challenges, and priorities.

Todd Hanna and Erle Williams launched Protocol Technologies in 1993, over 25 years ago, as a computer and network sales and support value-added reseller. In time, Protocol evolved into managed services, advanced cloud technology solutions, and IT strategy. The Information Technology industry grew up, and so did Protocol Technologies, from Computer Reseller to IT Partner. We transformed to support the evolving needs of the business community.

Today, we support organizations in communities across the Thompson Okanagan: Armstrong, Enderby, Salmon Arm, Revelstoke, Kamloops, Kelowna, West Kelowna, Winfield, Lake Country, Penticton, Summerland, Peachland, Sicamous, and Vernon. We are recognized for technology service across the Thompson Okanagan Region of BC.

We built our success on the service and support we provide our clients. Indeed, our unique approach to fostering customer satisfaction is the defining distinction between other solution providers and us. We help organizations optimize technology to achieve their business objectives and reinforce stakeholder value through genuine, old-fashioned business principles, namely, consistent quality and excellent service.

In October of 2017, Protocol Technologies joined Todd Hanna and the Protocol team continue to help organizations optimize technology to achieve their business objectives, all while leveraging F12’s service offerings, vendor partnerships, and data center capabilities. In 2019 Todd Hanna was promoted to a provincial leadership role as the Executive Vice President for British Columbia.

Technology is transforming organizations in all communities. It is challenging for business leaders to keep up.  Frankly, it is a challenge for me to keep up!  We joined to keep providing the best in IT services to our clients – Todd. 

Technology can be a powerful tool to help your business effectively collect and share information; however, it is your responsibility to protect it when entrusted with private information. F12 will provide the necessary support to ensure privacy, confidentiality, and network protection, including vulnerability testing, vigilant monitoring, and employee training to make sure your relationships with clients remains secure.

We understand it’s frustrating for you and your office staff to call for IT support continuously. That’s why we provide a custom trained, high-performance team ready to support your business at the click of a button. Literally, with F12 Connect, you can instantly access a variety of IT options such as issue reporting, changing a software package, or implementing a new email account by merely hitting the F12 button on their keyboard.

F12 Connect

The key to easy IT support.

Who doesn't love a good shortcut Simply hit F12 on your keyboard and get the IT solutions you need.

We’re always available to chat about our service offerings and why F12 could be the best solution for your business.

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“I sleep much better at night, knowing our data is as secure as it’s ever going to be. We have a world-class IT provider to help us.”

  • Charles, EAP & SAP Founder and CEO
  • Service: F12 Plus


An IT managed service provider (MSP) specializes in proactively monitoring and managing a company’s IT environment. The most common elements an MSP monitors are your server, storage, backup, security, internet, active directory, and cloud resources. Typically MSPs perform maintenance and response services using a centralized console connected to your IT infrastructure.

Our Vernon office serves the Thompson Okanagan region of British Columbia. We also offer IT services in Vancouver, IT services in Nelson, IT Services in Courtenay and IT Services in Victoria.

While many companies offer IT solutions, F12 does more than help you with your IT needs. We are a productivity provider assisting companies in functioning at their best. From IT strategy, cloud services, disaster recovery planning to simplified employee onboarding, and enhanced cyber threat protection, F12 helps your business thrive. And you won’t have to worry about getting caught in the hype cycle trap because F12 takes care of all that. All you need to do is to get in touch.

Contact us, and we will put you in touch with one of our F12 Networkers who will get to know your business and discuss the best solution to fit your unique needs. From there, you just have to leave it to us, from fully managed services to proactive ideas and planning, we help you get back to doing what you love.

F12 Preferred Partner Network

Smart partnerships help us deliver the best IT support and services to you in Calgary & Southern Alberta.

F12 has partnered with top companies in the industry, so you can rest easy knowing you’re getting the best in quality products and support from some of the world’s leading technology brands.

Learn More

  • Arctic Wolf
  • schneider
  • HP
  • microsoft
  • Dell
  • vmware
  • watchguard
  • Shaw Business Partner
  • trust alliance
  • HP
  • vmware