Managed IT Services Waterloo

Managed IT Services in Waterloo for Your Business, Not Just Your Network

You want someone who understands your business and the freedom to spend more time effectively using your IT and less time managing it. You need a strong partner you can turn to for bold ideas and recommendations. You need F12, let's chat!

Waterloo IT support and solutions for businesses seeking a partner, not a vendor. F12 empowers businesses with IT services and managed cloud solutions.

Talk to an F12 Networker

Complete the form below, and one of our F12 Networkers in Waterloo will be in contact with you soon to learn more about your business.

Waterloo IT Support & Services

We believe that the best IT experience comes from fully-managed IT solutions that reduce distractions. And, the best relationship with IT comes from support that understands the nuances of your business. We get you because we are you. Our Networkers have worked in your industry and bring proactive ideas to the table that are as unique to the business as you are. With F12, you can stop wasting time and money on solutions that aren’t working and get back to doing what you love.

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  • Infinite

The future of IT is here. The first full-service IT platform that truly delivers on the promise of managed services. F12 Infinite takes a holistic, subscription-based approach to IT — fully and finally freeing you from the endless cycle of planning, buying, upgrading and stressing about technology.

F12 Select IT Solution Icon
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  • Select

Our most streamlined package when cost management is king. We supply fully-managed IT support; you supply the hardware.

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  • Advisor

Think you need a Chief Technology Officer? You may just need one of F12’s Advisors. All the benefits of F12 Plus while leveraging the expertise of technology management professionals who can help build your business at the same time.

F12 Advisor IT Solution Icon
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  • Secure

You take security seriously—yet security management is a complex and constantly evolving undertaking. Reduce risk and complexity with F12 Secure, designed for companies without internal cyber security expertise.

F12 | Consider IT Done

You cannot afford to gamble with your IT stability, scalability, and security. At F12, it’s our mission to free business leaders from the risk and complexity of technology by activating modern, flexible, work from anywhere solutions.

Are you looking for Waterloo Region IT support or managed IT services to help grow your business and eliminate your technology pains? Then it’s time to reach out to We believe in maximizing technology solutions from concept to completion, whether your solution involves hardware, software, security, consulting, ongoing support, or all of the above. Unlike other managed service providers, we take a holistic, subscription-based approach to IT that saves you time and relieves you from stress so you can focus on what’s essential to your business.

Xylotek Solutions was founded in 2005 with the mission to be an extension of your business and help move businesses into the new world of technology where every dollar spent on IT drives results for your bottom line. Co-owners Chris Pickard and Bonnie Chan grew the business on three principles – talent, service, and clients. No matter the size or nature of the organization, Xylotek delivers the highest quality services, infrastructure design, and technology businesses need to be successful. Plus, a friendly and knowledgeable support team that provides exceptional customer services to maintain all aspects of your IT environment.

In 2021, Xylotek joined F12 to gain F12’s extensive support network, Canada-wide scale, great talent, and a subscription-based IT program unlike others in the industry. Today, we provide IT solutions and IT support to businesses in Waterloo, Mississauga, Brantford, Guelph, Owen Sound, Cambridge, Barrie, London, Hamilton, Kitchener, and beyond.

“Becoming part of the F12 team and sharing the goal to eliminate IT risk and complexity for SMEs in Canada perfectly aligns with our team. We are thrilled to provide best-in-class service and technology solutions to clients and witness the development of the technical skills of our staff,” says Bonnie Chan, Vice President of Xylotek.

Technology can be a powerful tool to help your business effectively collect and share information; however, it is your responsibility to protect it when entrusted with private information. F12 will provide the necessary support to ensure privacy, confidentiality, and network protection, including vulnerability testing, vigilant monitoring, and employee training to safeguard your relationships and your reputation.

We understand it’s frustrating for you and your office staff to call for IT support continuously. That’s why we provide a custom trained, high-performance team ready to support your business at the click of a button. Literally, with F12 Connect, you can instantly access a variety of IT options such as issue reporting, security review, or new email account creation by merely hitting the F12 button on your keyboard.

F12 Connect

The key to easy IT support.

Who doesn't love a good shortcut Simply hit F12 on your keyboard and get the IT solutions you need.

We’re always available to chat about our service offerings and why F12 could be the best solution for your business.

Start the Conversation


“I sleep much better at night, knowing our data is as secure as it’s ever going to be. We have a world-class IT provider to help us.”

  • Charles, EAP & SAP Founder and CEO
  • Service: F12 Plus


An IT managed service provider (MSP) specializes in proactively monitoring and managing a company’s IT environment. The most common elements an MSP monitors are your server, storage, backup, security, internet, active directory, and cloud resources. Typically MSPs perform maintenance and response services using a centralized console connected to your IT infrastructure.

Our Waterloo office serves the following areas with IT services: Waterloo, Mississauga, Brantford, Guelph, Owen Sound, Cambridge, Barrie, London, Hamilton, Kitchener, and beyond. 

While many companies offer IT solutions, F12 does more than help you with your IT needs. We are a productivity provider assisting companies in functioning at their best. From IT strategy, cloud services, disaster recovery planning to simplified employee onboarding, and enhanced cyber threat protection, F12 helps your business thrive. And you won’t have to worry about getting caught in the hype cycle trap because F12 takes care of all that. All you need to do is to get in touch.

Contact us, and we will put you in touch with one of our F12 Networkers who will get to know your business and discuss the best solution to fit your unique needs. From there, you just have to leave it to us, from fully managed services to proactive ideas and planning, we help you get back to doing what you love.

F12 Preferred Partner Network

Smart partnerships help us deliver the best IT support and services to you in Waterloo & Southern Ontario.

F12 has partnered with top companies in the industry, so you can rest easy knowing you’re getting the best in quality products and support from some of the world’s leading technology brands.

Learn More

  • Arctic Wolf
  • schneider
  • HP
  • microsoft
  • Dell
  • vmware
  • watchguard
  • Shaw Business Partner
  • trust alliance
  • HP
  • vmware

35 Cherry Blossom Rd #1, Cambridge, ON N3H 4R7

Tel: (519) 584-2089