These days, it’s not enough to have IT services set up for your company. If they aren’t being managed efficiently and effectively, then you aren’t getting your money’s worth. F12 CMO Devon Gillard recently discussed the essentials of effective IT management with our CTO Calvin Engen and our Compliance and Operations Manager Mike Gilbert.
Insights into the Essentials of Effective IT Management
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What is the first step to implementing IT systems?
Understand the organization’s business needs. Before implementing any IT service management system, it is important to make sure your plan lines up with the core objectives of the business. At [3:23], Calvin advises that a company and their IT provider identify the critical components and prioritize accordingly.
Adopt remote management and monitoring (RMM). Mike explains what RMM is at [8:35] and how to use it to track system uptime, measure performance, and identify vulnerabilities.
Develop and put into place a technology framework. Calvin discusses the methodology behind a framework like ITIL (Information Technology Infrastructure Library) at [12:22].
What are some obstacles when trying to effectively manage IT?
Resistance to change. At [15:40], Calvin advises how to navigate change when members of an organization are pushing back against progress.
Sell the benefits. Calvin points out at [24:25] that the best way to convince an organization that’s unsure of their IT plan is to sell the benefits of the new, updated infrastructure.
What do I need to know about the essentials of effective IT management?
Make the most of your provider’s toolkit. Devon raises the topic of collaborating with your IT service providers at [26:05]. Mike takes it one step further by highlighting the financial benefits of working with what your provider can share with you at [27:00].
Beware the pitfall of averages. The three techies discuss the dangers of the dashboard and how it can mislead you at [35:50].
F12 is a leader in IT management services across Canada. For over 20 years, we’ve been developing technology infrastructure and strategies for companies of all sizes. Contact us today to learn how we can share what we’ve learned about the essentials of effective IT management—and how it can help your business.